HR Shared Services Supervisor

2 weeks ago

Cape Town, Western Cape, South Africa DigiCert, Inc. Full time
at DigiCert
Cape Town

ABOUT DIGICERT
We're a leading, global security authority that's disrupting our own category.

Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers.

We help companies put trust—an abstract idea—to work. That's digital trust for the real world.

***: The HR Shared Services Supervisor has overall responsibility for the design and successful delivery of HR transactional processes, as well as leading the progression of the function and the broadening of the scope of services provided.

WHAT YOU WILL DO:

Define strategic and operational direction of HR Shared Services, including defining the operational model, process design and improvement, systems of work and technology, team leadership and talent management, budgets, and vendor selection
Define, monitor, and ensure the delivery of a comprehensive set of performance metrics that are relevant to the HR Shared Serviced operational model
Establishes standards and procedures for handling team member questions, transactions, and administration of human resource programs
Provides leadership and ownership in determining service level agreements, determining control standards and identifying issue escalation matrix

Lead a team of HR Shared Services professionals to deliver an accurate and timely service to the broader HR team/s, and to continually drive for improvements in the team's performance.

Builds and maintains a strong functional team through effective recruiting, training, coaching, team building and succession planning.
Prepare and participate in the preparation of staff development plans, performance appraisals, and assess skills necessary to achieve work objectives
Acts as liaison between the broader HR team and the HR Service Center to ensure that HR services are aligned with internal client needs
Instills a strong team member focused mindset within the team to ensure adherence to service agreements and delivery of an exceptional experience to team members at all levels
Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned

WHAT YOU HAVE:

Bachelor's degree in human resources or a related field OR equivalent combination of education and experience
Minimum of five years of progressive Human Resources or Service Center experience required
Minimum of three years of management experience with demonstrated success in building, leading and motivating effective teams preferred
Service Center management experience preferred
Experience designing and implemented HR Shared Services highly preferred
Knowledge of Case Management solutions preferred
Ability to lead, coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are met
Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
Strong attention to detail and commitment to delivery of quality/accurate work products
Logical reasoning and problem solving skills to troubleshoot issues
Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
Excellent customer service skills

WHAT's IN IT FOR YOU:

Provident Fund
Medical Aid + Gap Cover
Employee Assistance Program
Gym Reimbursement
Life Insurance
Disability Insurance
Sabbatical

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce.

In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information.

Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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