Senior Specialist: Over The Top

2 weeks ago

Johannesburg, Gauteng, South Africa MTN Nigeria Full time

Title of job:

Senior Specialist:
Over The Top Video

Number of subordinates:

1

MTN Job Level:

3

Location of the job:

Johannesburg, SA

Solid Reporting Line:
Senior Manager: Video

Dotted Reporting Line:
Not Applicable

1. Mission/

Core purpose of the Job

Responsible to lead and oversee the development of MTN tier 1 OTT partnerships portfolio and to ensure alignment to business strategy, profitability and continuous improvement.


The Senior Specialist is also responsible to contribute towards MTN's overall strategic goals, to achieve profitable growth and to continuously improve the operations performance.


The SS:
OTT reports to the SM: Video

2. Context (Global influences, environmental / industry demands, organizational mission etc.)MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets including MTN SA.

The SM, Video must therefore ensure the successful delivery in context of:

  • An expertisebased multicultural organisation
  • A dynamic and evolving field of Telecommunications
  • Revolutionary workforce practices which are bringing together global labour markets
  • Management of executive and local shareholder expectations across MTN SA and Group
  • Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
  • Dynamic legal and regulatory environment
  • Convergence in SA and exploration of nontraditional revenue streams requiring complex interpretation and structuring
  • Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
  • Rapid horizontal and vertical expansion of MTN SA, in terms of size, products, customers and geographic distribution

3.

Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables

The SS:
OTT will be accountable to achieve the following objectives:

Strategy Development and Implementation

  • Support and contribute to the development of the functional strategy in line with the overarching business goals
  • Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
  • Conduct regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Governance
Strategic Meetings

  • Participate and provide input in strategic meetings
  • Perform evaluation baseline of key performance indicators (KPIs)
  • Request for relevant budget for internal projects and new initiatives
  • Facilitate preparation of proposals on change initiatives, policies and procedures
Escalations

  • Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
  • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
  • Manage and provide solutions through stakeholder consultation where relevant
Function Tactical

  • Review all projects initiated (internal or global)
  • Prepare objectives, targets and budgets for OTT Video as applicable
  • Review key risks, issues and dependencies and set mitigation actions
  • Facilitate in signoff / making decisions regarding tactical changes
Performance

  • Monitor performance and alignment with MTN SA and Group strategy
  • Ensure alignment between across other functions within the Group Digital team

Reporting

  • Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
  • Report on an ad hoc basis on specific projects, as required

Budgets

  • Manage functional budgets in line with overall business objectives
  • Manage project initiative budgets in line with business objectives
  • Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
**Operational Delivery

  • Strategy & Planning _
  • Align OTT objectives for the relevant segments with overall strategy of the Digital and Direct Marketing function and with International trends
  • Develop the strategy to bundle subscriptions from major international OTT services with MTN Products.
  • Work with internal business stakeholders and the broader Consumer and Residential teams in the development and execution of premium video bundles with MTN products
  • Develop propositions with Consumer and Residential teams that drive customer acquisition, retention on the network as well as drive data adoption and data utilisation.
  • Be the Single Point Of Contact (SPOC) for negotiating and managing complex projects with leading international OTT providers
  • Collaborate with respective Digital Product Managers and counterparts with Partners and Group
  • D

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