Accounts Receivable Team Lead Ftc
2 weeks ago
coordinating subordinate staff in their daily operations of various credit control activities
including, but not limited to, collections/investigations/review of journals and customer
queries. The Team Lead is also responsible for building a positive relationship with both
internal and external customers, to receive payments timeously and to reduce bad debt.
Responsibilities:
Collections:
Output 1:
- Plan, organise, coordinate, and direct AR Controllers in the daily operations of
reconciliations.
- Assist in building the capabilities, tools, and skills within the team, driving high levels
includes responsibility for providing support for controllers to be successful in their
roles.
- Set work priorities; create work schedules and assist with monthly Debtors Trackers.
- Actively Manage team performance by allocating priorities and workloads to enable
- Develop positive, high performing and collaborative teams to ensure that services and
- Actively managing the talent and career paths of individuals within the team,
with all direct reports.
- Proactively challenges current processes to identify opportunities to simplify and
- Proactively manage leave schedules for APS (Sick/Annual/Study leave).
Output 2:
- Analysis of all assigned aged debtors and actively works to reduce delinquency.
- Approvals of Debtors refunds in line with current levels of authority.
- Attend collections meetings to ensure that SOPs are being followed and adhered to.
- Ensure that all terminated students have been handed over to prelegal for collections.
- Preparation of the consolidated Debtors Tracker.
- Quality Control check on Calls, Debtors Manager notes and Fresh Desk calls.
- Attend to legal queries escalated from the prelegal teams.
Output 3:
- Build sustainable relationships and trust with all stakeholders including but not
- Handle account payer's complaints, provide appropriate solutions and alternatives.
- Communicate with internal departments as required to maintain an accurate position
- Ensure all queries are resolved in line with the collections SOP.
Output 4:
- Ensure all internal and brand reporting is prepared and submitted timeously.
- Participation in adhoc system development and projects
Education Requirements:
- Grade 1
- B-Tech Credit management / B.Com Accounting
Experience Required:
- 5 years as an Accounts Receivable Team Lead / Debtor's Manager
Skills Required:
- Knowledge of accounting software.
- Advanced Excel
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