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Technical Assistant

3 months ago

Cape Town, Western Cape, South Africa Fidelity Services Group Full time

Qualification & experience:

  • Minimum Grade 10 or equivalent qualification
  • Minimum 2 years' experience as a Wireman
  • Practical electrical/electronic knowledge advantageous

Job requirements & other attributes:

  • PSIRA registered (Grade E) advantageous
  • Proven ability to work under pressure and show attention to detail
  • Knowledge of programming.

Duties:

Duties - Technical:

  • Assist technician with installations of alarm and security equipment
  • Assist technician by removing old equipment from clients' premises
  • Inform technician of any shortfalls or limitations of the equipment and tools
  • Inform technician of cabling required for an installation
  • Assist technician with user functions and be able to do a handover
  • Clean vehicles and premises after an installation

Duties - Performance Standards:

  • Ensure that tasks are completed neatly and carefully
  • Ensure that equipment is removed before leaving premises
  • Ensure that work is done within the prescribed ADT standards
  • Ensure that technicians are informed of any equipment required prior to installation
  • Ensure that the technician is informed timeoulsy of any equipment required
  • Ensure that you have sufficient cabling to complete an installation
  • Ensure vehicles and sites are clean upon completion of an installation

Internal clients:

  • Installations staff
  • Service Staff
  • CAD
  • Call Centre
  • Technical Trainer

External clients:

  • Suppliers
  • Subcontractors

Competencies (Technical & Behavioural)

  • Time management
  • Action Oriented
  • Customer Focus
  • Functional / Technical skills
  • Planning
  • Interpersonal savvy
  • Problem solving
  • Informing
**_

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._