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Customer Engagement Scrum Master
2 weeks ago
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal ABSA Policies and Policy Standards.
The Customer Engagement Scrum master will be the facilitator for a personalised campaign development team that uses scrum/agile principles as the delivery methodology.
Job Description:
Key accountabilities
Planning and Delivery:
- Lead multiple campaign delivery sprints
- Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
- Ensuring all change governance and standards are adhered to
- Developing plans to ensure delivery of teams' work
- Facilitate and organise all campaign execution activities including daily meetings, delivery plans and retrospectives
- Collaborate with data, marketing, product and MarTech stakeholders for timely delivery of engagement objectives
- Coordinate resolution of impediments impacting delivery
- Foster Agile mindset within delivery teams to ensure meeting of goals
- Work with engagement owners to derive execution plans
- Be accountable for the teams efficiency and effectiveness through improvements in scrum best practices and framework
- Develop execution plans and tracking tools for campaign delivery
- Ensure all scrum events take place and are positive, productive and kept within timebox
Reporting:
- Develop and implement stakeholder communication plan to ensure successful stakeholder engagement at all levels
- Ensuring campaign artefacts are maintained and updated
- Effectively communicate to campaign and product managers about the progress as well as blockages in the ongoing sprints.
- Ensure upward feedback and escalations on progress, key risks and issues
Stakeholder Management:
- Familiar with the details of at least one business area and has experience of liasing with peers in that area
- Facilitate stakeholder collaboration within delivery teams and other key stakeholders
- Build professional relationships through engagement and regular communication and feedback with all stakeholders using quality metrics ad project status
- Is respected and consulted by business area peers and seen as a point of contact within the team
- Ability to maintain a dialogue in difficult situations
- Resolves major problems and fluently applies escalation and notification procedures for incidents
- Can effectively manage and develop relationships with key decision makers and stakeholders to achieve successful outcomes
- Uses stakeholder management strategy effectively and knows how to navigate the organization
- The ability to facilitate and negotiate with multiple parties to bring about
- Clearly and effectively communicates difficult or complex ideas clearly to
- Adapts style to contribute and enhance teams performance by working effectively
Role/Person specification
Education and experience required
- NQF 7 level qualification
- 3+ years of relevant scrum master or project management in banking experience
Knowledge and skills:
- Strong Communication and presentation Skills
- Agile ways of work experience
- Design thinking & innovation
- High emotional intelligence and mature soft skills
- Stakeholder Management
- Excellent interpersonal skills
- Problem solving
- Time Management
- Risk Management (Legal, reputational, operational, etc.)
Competencies:
- Problem Solving
- Self-Motivated and Collaborative
- Business Acumen
- Results Orientation
- Able to work independently and in a team environment
National Certificate:
Information Technology
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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