Regional Support Manager: Connect Gauteng South Region: Constantiakloof/Rosebank/Boksburg

2 weeks ago


Roodepoort, Gauteng, South Africa Sanlam Full time

Who Are We?

SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all committed to meeting the financial needs of our clients. Our vision is to excel at building enduring relationships by connecting clients and intermediaries. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to address life's financial questions. Ultimately, we grow and protect wealth.

What Will You Do?

This is a regional-based position reporting directly to the Regional Executive. This role is part of the regional structure of the Gauteng South Region with a strong matrix supporting line to the GM: Support. The role involves managing the regional support functions and various specialist functions that enable sales.

What Will Make You Successful in This Role?

  • Ensure synergies between Product Providers, Service Providers, Sales, and Sales Support environments
  • Drive and manage the effective execution of different Support functions within the region
  • Oversee the effective execution of legal support services within the region
  • Manage quality and risk services effectively within the region
  • Lead recruitment and selection services for intermediaries within the region
  • Undertake general Support Operations Management, including risk management, office management, and financial management
  • Provide effective people management
  • Undertake MANCO duties for both the region and SanlamConnect Support

Qualification and Experience

  • Matric
  • Legal Degree or Commercial or Business-related Degree
  • Experience in financial services, strong client service, and administration experience
  • Management experience

Knowledge and Skills

  • Financial services industry and market
  • Knowledge within the different channels of the region such as SFA, SBD, SKS, Entities
  • Knowledge of Sanlam products and competitor products
  • Sales and related administration processes
  • Understanding of legal services processes to support sales staff
  • Leadership and management skills to oversee staff
  • Relevant regulatory legislation and compliance knowledge
  • Quality and risk monitoring process
  • Understanding of new and existing business processes
  • Recruitment and Selection processes and practices
  • Budget and expense management
  • Proficiency in MS Office (PP, Excel, Word, Outlook)
  • Experience with SAP, E2 Financials, Sanquote, MIS

Personal Qualities

  • Cultivates innovation
  • Flexibility/Adaptability (being resilient)
  • Client Focus
  • Building relationships/partnerships
  • Results Driven
  • Sound planning, coordination, and organizational orientation
  • Effective decision-making skills
  • Leadership abilities
  • Balancing stakeholders
  • Treating Clients Fairly

Build a Successful Career With Us

We focus on establishing strong, lasting relationships with our employees. We understand your aspirations for the future – in your career, personal development, and achieving remarkable feats. We take pride in assisting our employees in recognizing their value. Through our five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – we offer numerous opportunities for growth and development.

Turnaround Time

  • The closing date for applications is 30 April 2024
  • The shortlisting process will commence after the application due date. The duration will depend on your progress and manager availability.
  • The recruiter retains the right to pull the advertisement before the closing date or accept additional applications post the specified closing date.


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