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Key Account Manager, Air

3 months ago

Kempton Park, Gauteng, South Africa DSV Full time

DSV - Global transport and logistics

Location:
Kempton Park

Job Posting Title:
Key Account Manager

Time Type:
Full Time

Main purpose of the role
Key Account Manager is responsible to grow and a retain a portfolio of clients.

Duties and responsibilities
Managing multiple clients according to the stages in a client life cycle

Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client

Creating and maintaining the client information pack

Manage the opening of accounts process - and continuous updating of client information

Be accountable for the contract negotiations process, understanding and mitigating the risk identified

Presenting to and implementing new DSV products, processes and strategies with client (s)

Management of client queries

Quality checking estimates and ensuring they are submitted on time

Compile client specific business reports and quality checking data integrity

Identify Opportunities for growth within the client's business

Record under threat and lost accounts on CRM system

Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions

Facilitate rate negotiations and increases

Arrange and control customer action plan processes for clients

Identify and report on quantified value for clients

Take meeting minutes and follow through to close out

Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding

Ensure standard operating procedures are signed off by the clients, documented and maintained

Ensure DSV complies with client health, safety and environment requirements

Compile monthly revenue reports for clients and portfolio

Co-ordinate available client logistics training

Minimum Requirements
Minimum of 5 years' experience in Freight Forwarding.

Own vehicle a must, driver's license, ability to travel

Qualifications
Matric - Essential

Tertiary Qualifications
Advantageous

Computer packages
CW, MS Word, Excel, PowerPoint, and Outlook

DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry.

You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.

DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect.

If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.