Customer Services Coordinator

2 weeks ago


Krugersdorp, Gauteng, South Africa Famous Brands Full time

Main Outputs and Responsibilities:

  • Managing the complaints/Call Center process
  • Accurate, timely response relating to customers
  • Interdepartmental communication and follow up
  • Stock query communication (returns, recalls etc.)
  • Keeping accurate records of discussions or correspondence with customers
  • Analyzing statistics or other data to determine the level of customer service the organization is providing
  • Improving customer service procedures, policies and standards for the organization or department
  • Meeting with managers to discuss possible improvements to customer service
  • Learning about the organization's products or services and keeping up to date with changes
  • Providing help and advice to customers using the organization's products or services

Education, Knowledge, Skills and Experience**:

  • Minimum Matric
  • Customer service training advantageous
  • Computer literacy (SAGE, Microsoft Excel, Word and Outlook)
  • Ability to interpret a variety of instructions.
  • Excellent interpersonal skills.
  • Ability to communicate well and show diplomacy, build Stakeholder Relationships
  • Good organizational skills.
  • Ability to work well under high pressure.
  • Strict attention to detail.
  • Understanding of department's procedures and customer policies.
  • Passion for communication and info sharing.
  • Results driven.
  • Ability to engage with other departments on higher level in order to get results.
  • Willing to see through any task in order satisfy customer's requirement
  • Can do attitude.


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