Application / System Super-user

2 weeks ago


Durban, KwaZulu-Natal, South Africa Bidvest International Logistics Full time

Job Purpose:


The role of an Application / System Super-User is to assume ownership and responsibility of the Warehouse Management System within the immediate and expanded work environment and provide business with sound advice with regards to improvements by the use of the WMS tool (Cargowise).


Qualifications & Experience:

  • Matric.
  • Minimum of 2 years work experience within a warehousing environment in a similar role.
  • Must be a CargoWise certified operator or possess a certified specialist qualification.
  • Relevant Diploma / Associated Degree would be beneficial.

Key Responsibilities:

  • Review and amend current processes with the aim of removing waste and improving on productivity and efficiencies.
  • Escalate nonresolved / complex issues to the appropriate IT Application Specialist.
  • Setup and extract KPI reports, productivity, and efficiency reports.
  • Conduct inventory checks and stock counts, and compare to WMS.
  • Assist with investigation of variances in consultation with operations and planning teams.
  • Assist planning teams to investigate and resolve snap shot variances for clients with EDI into CW
  • Daily monitoring of Dash boards and escalation of issues to operational teams and management
  • Run comparison reports between the system and other systems and investigate differences in the shortest possible time.
  • Testing must be done for each integration client and all customized reports must be verified. Any faults must be escalated to the IT team
  • Communicate with other System Super
  • Users and share knowledge between facilities.


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