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UX & Business Process Specialist
2 weeks ago
UX & Business Process Specialist
Germiston, GP, South Africa | req16361
What you will enjoy doing
- As a UX & Business Process Specialist you will be responsible for improving the customer Ecommerce journey, order conversion rate, user experience (UX) for all customers, including brand new customers, existing Afrox customers using online for the first time and returning customers
- You will be expected to utilize a test and learn approach (e.g. A/B testing), quickly interpret test results, delivering actionable insights and recommendations for change and optimization
- Managing, implementing and maintaining records on personalization and segmentation while utilizing data to improve the UX on the ECommerce platforms will be one of your responsibilities
- Reviewing and updating ecommerce business processes with the focus on user experience optimization and communicate changes to the business will be expected of you
- Moreover aligning product recommendations with target market to drive growth across Afrox product, service range and drive targeted channel switch activity through customer facing teams and other internal stakeholders will be expected of you
What makes you great
- A University Degree or Diploma (NQF6) in E-Commerce should be achieved by you
- You have already gained at least 34 years of experience in a related E-Commerce environment
- You have experience in user experience enhancements and running with user experience programs
- You have a clear understanding of business processes and how to drive improvements as a result of data obtained from user experience reporting and systems
- You have experience in data analytics and project management
- You have basic knowledge of HTML, JAVA, and CSS
Why you will love working with us
Afrox is a market leader in gases and welding products and part of Linde. Integrity, compliance and ethics are driving forces behind our dealings with customers. Afrox employees take pride in what they do and turn every challenge into an opportunity.
What we offer you
At Linde, the sky is not the limit.
If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless.
Be Linde. Be Limitless.Have we inspired you? Lets talk about it
Application closing date: 22nd March 2024
Afrox, a Linde company acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe.
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