Applications Support Analyst

2 weeks ago


Pretoria, Gauteng, South Africa Financial Intelligence Centre (FIC) Full time

KEY PERFORMANCE AREAS

  • Management of incidences, problems and requests managing incidents, problems and requests by ensuring established standard operating procedures and processes are followed, including documentation of issues and their resolutions
  • Project management execute tasks within a project management environment, including in different IT environments, e.g. (Production, Staging, Testing) in which they may operate as directed
  • Collaboration and coordination working with team members from development, infrastructure, database, networks and other areas to resolve issues, problems and ensure smooth operating environment


Technical writing
  • Create and maintain documentation as it relates to system configuration, standard operating procedures, mapping, processes, and service records
EDUCATION, SKILLS AND EXPERIENCE

  • Relevant diploma in information systems or equivalent qualification
  • ITIL Foundation certification is a requirement.
  • Technical support minimum three (3) year experience
  • Management of incidences, problems and requests minimum three (3) year experience
  • Application Monitoring minimum three (3) year experience


Customer Service
  • Takes personal responsibility for correcting customer service problems


Flexibility
  • Applies rules flexibly


Impact and Influence
  • Calculates impact of actions or words


Organisational Commitment
  • Aligns own priorities with organisational goals
  • Commitment to Professional learning
  • Keeps current with the latest trends in the country / region


Team Work
  • Encourages and empowers others


Analytical thinking
  • Makes multiple causal links: several potential causes of events, several consequences of actions, or multiplepart chains of events


Achievement Orientation
  • Makes specific changes within the work system or in own work methods to improve performance

BEHAVIOURAL COMPETENCIES


Customer Service
  • Takes personal responsibility for correcting customer service problems


Flexibility
  • Applies rules flexibly


Impact and Influence
  • Calculates impact of actions or words


Organisational Commitment
  • Aligns own priorities with organisational goals
  • Commitment to Professional learning
  • Keeps current with the latest trends in the country / region


Team Work
  • Encourages and empowers others


Analytical thinking
  • Makes multiple causal links: several potential causes of events, several consequences of actions, or multiplepart chains of events


Achievement Orientation
  • Makes specific changes within the work system or in own work methods to improve performance


Initiative
  • Demonstrates the ability to anticipate and proactively manage all the variables involved, to ensure that critical opportunities for the Centre are not missed.


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