Export Part Sales Administrator

3 weeks ago


Pretoria, Gauteng, South Africa Astec Industries South Africa AME Full time

Position Purpose / Objective
The Export Part Sales Administrator plays a vital role in the receiving and placing / expediting of Client orders for t he full range of Astec products

Duties and Responsibilities

  • Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.
  • Develop positive relationships with Customers and provide professional customer service and support to these customers.
  • Ensure all enquiries and sales orders from customers / Dealers are received and processed within agreed timescales and logging these correctly onto the relevant electronic systems.
  • Responsible for maintaining Region customer data and matters dealing with the customer relationship on CRM for current and new clients.
  • Undertakes competitor analysis, monitor market trends, and recommend actions to be taken.
  • Analyze customers spend versus number of machines in operation for each customer. o Determine which customer spend are to third party suppliers. o Determine reasons for 3rd party spend. o Develop and implement strategy to increase customer spend.
  • Establish reasons for lost quotations. o Capture lost quote reasons on ERP system. o Actively contribute & follow up on open quotes to increase conversion rates.
  • Arranging for dispatch of orders along with correct documentation in liaison with Stores & Logistics.
  • Preparing Sales and Backorder reports.
  • Analyzing GPs in order to obtain an understanding of OFI initiatives that can be implemented to achieve the required Price Group margin targets.
  • Raising OFIs in response to customer concerns and ensuring that the matter is followed through.
  • Providing input in exports contracts in terms of incoterms, payment approach and other relevant clauses.
  • Understanding customer needs and identifying sales opportunities.
  • Upselling and qualifying new leads.
  • Closing sales and achieving sales targets.
  • Ensuring compliance to QMS standards.

Minimum Requirements

  • Grade 12 certification
  • Export Parts Administrator with at least 3 years' experience in an
Export environment.

  • Comprehensive knowledge of Astec equipment, related wear parts and exporting exposure would be ideal.
  • Customer / Dealer Centricity
  • Knowledge of INCOTERMS / Exports sales environment & relevant documentation
  • Gregarious individual with a passion for customer service.
  • Intermediate Microsoft Office & CRM.
  • Microsoft Dynamics AX would be advantageous.
  • Very organized, methodical with a high level of attention to detail
  • A team player who is proactive and crucially has a cando attitude with a drive to succeed
  • Ability to work under own initiative and organize own workload as well as working as part of a team.
  • A sound working knowledge of mechanical drawings pertaining to part numbers and bills of material.
  • Sound Telephone skills /manner.
  • Basic understanding of products that will supplement customer orders (onselling).
  • Fluency in both English and Afrikaans.
  • A thorough understanding of the process of order entry, invoicing, stock control and goods deliveries
  • Ability to learn rapidly to work within the sales and stock control modules of Microsoft AX.
Application Deadline: 2023/05/08
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