Lcl Supervisor

2 weeks ago

Durban, KwaZulu-Natal, South Africa DB Schenker Full time
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Purpose and main tasks:

  • Ensure the accurate and timely movement of ocean freight to and from specific locations within the service standards agreed with the Customer and as per instructions provided by the Country Customer Management.
  • Handle all Vendor facing communication and shipment related internal communication between DB Schenker stakeholders.

- **Accountable.**:
  • Provide routing instruction to Origins based on the Shipping Instructions received from Country Customer Management.
  • Capture Customer Booking in TANGO and assign to Origin office (if applicable).
  • Activate and/or create Consol House, B2B and Handover shipment in TMS (TANGO).
  • Verify data entry quality and request corrections from Origin (if applicable).
  • Track cargo from POL via transshipment port until arrival in South Africa POD.
  • For B2B LCL monitor transshipment and update ETA and transshipment details (if applicable).
  • For B2B and handover LCL update shipment arrival information in TMS (TANGO).
  • For B2B and Handover LCL enter Warehouse Partner on CRR Leg.
  • For B2B LCL receive Co-Loader's Arrival Notice.
  • 1Request cargo release information, documents, and freight invoice from Co-Loader as applicable.
  • Ensure that Original MBL is surrendered to Co-Loader at origin or destination as applicable.
  • Check actual shipment arrival date with Co-Loader and confirm in TMS (TANGO) as applicable.
  • Create exceptional and accessorial income reserves and cost accruals in TMS (TANGO).
  • Check shipment arrival at CFS (Container Freight Station) and confirm in TMS (TANGO)
  • RIW.
  • Manage and resolve invoicing disputes with vendors.
  • Request update from/with MDM Team (Master Data Management) as applicable.
  • Send 'Shipping Advice' and 'Arrival Notice' to Consignee (Sender shown as "Customer Management").
  • Provide "Change Advice" to Consignee as applicable.
  • Provide selfpickup instructions to Consignee as applicable (Sender shown as "Customer Management").
  • Confirm selfpickup details in TMS (TANGO) as applicable.
  • Determine optimal vendor, routing, and price for LCL trucking based on Country Customer Management recommendation or as per agreed vendor matrix.
  • Provide delivery instructions to trucking vendors.
  • Send delivery details to Consignee as applicable (Sender shown as "Customer Management").
  • Confirm delivery and complete Capture POD in TMS (TANGO).
  • Continuously monitor shipment pickup status at CFS (Container Freight Station).
  • Continuously provide storage details to Customer Management.
  • Prepare outgoing invoice and inform Country Customer Management to proceed with ontime invoicing.
  • Crosscheck all cost accruals in TMS (TANGO) and ensure all applicable charges are included on the invoice.
  • Ensure that all accrued costs have corresponding revenues in TMS (TANGO).
  • Ensure each file Profit + Loss statement shows a profit and escalate "Loss" file information to Country Customer Management Team as applicable.
  • Escalate invoicing discrepancies to Country Customer Management.
  • Timely and accurate completion of activities in TANGO.
  • Ensure compliance with Customer specific KPI's as applicable.
  • Receive and/or upload relevant Vendor documents to TANGO (ODM).

Responsible:

  • Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
  • Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
  • Support a positive, attractive working atmosphere and office environment.

Informed:

  • All general management guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products.
  • Ability to multitask
  • Effective communication skills and professional communication etiquette
  • Fluency in written and spoken English
  • Perform well under pressure
  • Strong computer (Windows PC) skills
  • Typing skills (at least 30 words per minute)
  • Decisionmaking and problemsolving skills
  • Ability to prioritize and manage time
  • Attention to detail and accuracy
  • Organizational skills
  • Must work well within a team

Required education:
1. tba

Required experience:
1.

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