Lcl Supervisor

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

**Purpose and main tasks**:

- Ensure the accurate and timely movement of ocean freight to - and from specific locations within the service standards agreed with the Customer and as per instructions provided by the Country Customer Management.
- Handle all Vendor facing communication and shipment related internal communication between DB Schenker stakeholders.
- **
Accountable.**:

- Provide routing instruction to Origins based on the Shipping Instructions received from Country Customer Management.
- Capture Customer Booking in TANGO and assign to Origin office (if applicable).
- Activate and/or create Consol House, B2B and Handover shipment in TMS (TANGO).
- Verify data entry quality and request corrections from Origin (if applicable).
- Track cargo from POL via transshipment port until arrival in South Africa POD.
- For B2B LCL monitor transshipment and update ETA and transshipment details (if applicable).
- For B2B and handover LCL update shipment arrival information in TMS (TANGO).
- For B2B and Handover LCL enter Warehouse Partner on CRR Leg.
- For B2B LCL receive Co-Loader’s Arrival Notice.
- 1Request cargo release information, documents, and freight invoice from Co-Loader - as applicable.
- Ensure that Original MBL is surrendered to Co-Loader at origin or destination - as applicable.
- Check actual shipment arrival date with Co-Loader and confirm in TMS (TANGO) - as applicable.
- Create exceptional and accessorial income reserves and cost accruals in TMS (TANGO).
- Check shipment arrival at CFS (Container Freight Station) and confirm in TMS (TANGO) - RIW.
- Manage and resolve invoicing disputes with vendors.
- Request update from/with MDM Team (Master Data Management) as applicable.
- Send 'Shipping Advice' and 'Arrival Notice' to Consignee (Sender shown as "Customer Management").
- Provide "Change Advice" to Consignee - as applicable.
- Provide self-pickup instructions to Consignee - as applicable (Sender shown as "Customer Management").
- Confirm self-pickup details in TMS (TANGO) - as applicable.
- Determine optimal vendor, routing, and price for LCL trucking based on Country Customer Management recommendation or as per agreed vendor matrix.
- Provide delivery instructions to trucking vendors.
- Send delivery details to Consignee - as applicable (Sender shown as "Customer Management").
- Confirm delivery and complete Capture POD in TMS (TANGO).
- Continuously monitor shipment pickup status at CFS (Container Freight Station).
- Continuously provide storage details to Customer Management.
- Prepare outgoing invoice and inform Country Customer Management to proceed with on-time invoicing.
- Cross-check all cost accruals in TMS (TANGO) and ensure all applicable charges are included on the invoice.
- Ensure that all accrued costs have corresponding revenues in TMS (TANGO).
- Ensure each file Profit + Loss statement shows a profit and escalate “Loss” file information to Country Customer Management Team - as applicable.
- Escalate invoicing discrepancies to Country Customer Management.
- Timely and accurate completion of activities in TANGO.
- Ensure compliance with Customer specific KPI's - as applicable.
- Receive and/or upload relevant Vendor documents to TANGO (ODM).

**Responsible**:

- Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
- Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
- Support a positive, attractive working atmosphere and office environment.

**Informed**:

- All general management guidelines, processes and developments of importance to the operational execution of ocean freight products.
- All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products.
- All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products.
- All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products.
- Ability to multi-task
- Effective communication skills and professional communication etiquette
- Fluency in written and spoken English
- Perform well under pressure
- Strong computer (Windows PC) skills
- Typing skills (at least 30 words per minute)
- Decision-making and problem-solving skills
- Ability to prioritize and manage time
- Attention to detail and accuracy
- Organizational skills
- Must work well within a team

Required education:
1. tba

Required experience:
1.