IT Intern Q1 2024
2 weeks ago
Role Summary:
Associate is responsible for providing a managed service to clients to ensure that their IT
infrastructure and systems remain operational through proactively identifying, investigating and
resolving technical incidents and problems and to restore service to clients by managing incidents
to resolution. Their primary objective is to ensure zero missed service level agreement conditions.
The Cisco Certified L1 Associate focuses on first line support for standard and low complexity
incidents and service requests.
What life as a Cisco Network Support Associate Intern is all about?:
Avenir-Cisco Internship Program is designed to provide you with practical opportunities to apply
theory learned from the classroom to a professional work setting. You will be coached and
mentored by some of the industry's brightest minds who will help challenge and develop your
skills. You will get the opportunity and resources to become a true technology expert when
combined with your drive and motivation. All combined, your internship increases your job
readiness across the industry and will give you a competitive advantage for landing a full-time job
at Avenir.
Responsibilities (areas of potential exposure):
i) Monitors client infrastructure and solutions
ii) Provide telephonic or chat support to clients when required
iii) Execute approved maintenance activities including patching and configuration changes
iv) Follow the required handover procedures for shift changes to ensure service continuity
v) Ensure the efficient and comprehensive resolutions of incidents and requests
vi) Proactively identify opportunities for work optimisation
vii) Identify opportunities for work optimisation including opportunities for automation of work,
request fulfilment, incident resolution and other general process improvement opportunities.
viii) Assist all our users with any logged IT related incident when called upon.
ix) Take ownership of issues by carrying out problem analysis to implement temporary or
permanent fixes with the aim of restoring service to the customer as soon as possible;
escalating incidents to other support teams where necessary.
x) Accurately record, update and document requests using the IT service desk system. To
install and configure new IT equipment.
xi) Resolve incidents and upgrade different types of software and hardware.
xii) Resolve incidents with printers, copiers, and scanners.
xiii) Maintain a first-class level of customer service ensuring that all customers are treated
efficiently and in an appropriate manner.
xiv) Maintain excellent verbal communication skills with the ability to communicate effectively
with technical and non-technical colleagues at all levels in the organization.
Cisco Network Support Associate (Intern) - Johannesburg
Ref No:
CNSA2401
xv) Create, maintain, and publish relevant support documentation to assist all staff in the quick
resolution of their incidents and service requests and enable users to become more selfsufficient.
xvi) Be willing to attend internal training as necessary to keep up to date with the latest
technology and internal system processes.
xvii) Work within the relevant legislation, policies, and procedures.
xviii) Participate in the Annual Performance Review Process.
xix) To attend training courses as identified and agreed for appropriate development.
xx) Undertaking other duties not specifically stated which from time to time are necessary
without altering the nature or level of responsibility.
Technology Interest:
Cloud and Data Centre, Routing, Switching, Datacenter, Virtualization, Internet of Everything,
Mobility, Wireless, Unified Communications, Business Video, Security or Software Defined
Networking, Software Development, Webex (Collaboration), Wireless, Mobility
Education/Qualifications:
i) Diploma, degree or relevant
qualification in IT/Computing (or
demonstrated equivalent work
experience)
ii) Up to date and relevant ITIL
certification (Foundation Level)
iii) CCNA & CCNP Enterprise an
advantage
iv) FortiGate SDWAN an advantage
v) Cisco Firewalls and Routers
vi) A+ and N+
vii) MCSA/MCSE
viii) Linux+, or Cisco Certified Network
Associate accreditation advantageous.
ix) ECDL (or equivalent)
Technical Skills/Knowledge:
i) Microsoft System Centre Configuration
Manager
ii) VMWare Virtual Desktop Infrastructure
(VDI)
iii) Office 365
iv) Azure
v) Synology
vi) Cisco
vii) Unifi
Closing Date: 29 February 2024
closing date.
AvenirHoldings is an equal opportunities Employer. We are determined that no job applicant or
employee receives less favourable treatment on the grounds of sex, pregnancy or maternity,
gender re-assignment, sexual orientation, religion or belief, marriage or civil partnership, age,
race or disability.
Job Type:
Internship
Ability to Commute:
- Gauteng, Gauteng (required)
Ability to Relocate:
- Gauteng, Gauteng: Relocate before starting work (required)
-
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