Advisor - Collections
2 weeks ago
Customer Service/Support
Location
- Durban, South Africa***Job Title:Advisor
- Collections
Job Description:
We're searching for experienced and professional
Collections Advisors, representing a leading UK energy provider, handling inbound and outbound calls to existing customers who are in debt.
We offer full-time permanent jobs, based in our state-of-the-art office at 6 The Terrace, Westway Office Park, Westville, Durban 3629.
Successful applicants must be fully flexible for rotational shift patterns between 9am - 9pm Monday - Friday and 10am - 3pm Saturday.
We offer a competitive salaryPLUS fantastic
bonus earning potential
Our Collection Advisors are responsible for:
- Dealing with both outbound & inbound calls from customers who are in debt with the responsibility of the collection of those associated debts.
- Contact customers and discuss unresolved issues on customer accounts.
- Understanding root cause behind debt and implementing payment plans to recover debt as quickly & sustainably as possible.
- Attempting to recover the debt owed either in full or partially
- Providing the best possible customer experience.
- Uploading data and recording information accurately
- Following the data collection process, ensuring there are no gaps or loss of data
- General backoffice administration, including customer correspondence
Your Benefits
We're fanatical about our people and love them to bits That's why we show them how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more (Like, lots more.)
Your Skills
To be considered for this role, you need to have the following:
- 6 months collections or direct sales experience
- Fluent in English language (B2 Level or above)
- Target driven
- Good at multitasking
- Natural flair with conversation and negotiation
- Empathetic but resilient when speaking to customers
- Problemsolving skills
- Ability to navigate multiple systems at one time
- Ability to always remain calm and professional
You will also be required to undertake background checks (including credit, employment, criminal) and consent to drug and alcohol testing (during employment) before starting in the role.
This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.
Location:
ZAF Durban - 6 The Terrace, Westway Office Park, Westville
Language Requirements:
Time Type:
Full time
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