Customer Service Specialist, Operations

2 weeks ago


South Africa Dsv Road Gmbh Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics.

Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods.

We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

Location:
ZAF - Port Elizabeth, Uitenhage Rd (Struandale Facility)

Job Posting Title:
Customer Service Specialist, Operations

Time Type:
Full Time

SUMMARY The role needs to ensure operations are managed in accordance with the DSV strategy and policies and procedures and to esnure the goals and initiatives are cascaded down through the PE operations and VWSA Client Site ESSENTIAL DUTIES AND RESPONSIBILITIES Planning and dispatching of loads, including allocating Drivers to relevant routesVehicle and load trackingManaging the POD processing as well as Driver debriefingMonitoring fuel and Driver overtime costs as well as ensuring vehicles are maintained and servicedEnsuring Client's needs and expectations are consistently met within scope of the SLAClient Interaction and issue resolution to ensure Client SatisfactionDelivering on Client and internal requirementsCoaching and mentoring of team to achieve Client objectivesQUALIFICATIONS Logistics Warehouse Management or equivelant (advantage)COMPUTER SKILLS Intermediate MS ExcelEDUCATION AND/OR EXPERIENCE At least 3 years logistics experience, specifically focussed on Road Transportation and dealing with Superlink Linehauls and MilkrunsExperience in planning and allocation of loads as well as followups and trackingExperience in capturing POD's and debriefing of DriversExperience in monitoring costs and overtimeExperience in Driver and Vehicle managementExcellent communication and relationship building skillsAbility to work under pressure and multi taskingCoaching and mentoring skillsThis role requires working shifts, including night and graveyard shifts which is a non-negotiable

Disclaimer:
Due to the high volume of applications received, only shortlisted candidates will be contacted.

Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful.

Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups.

Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans.

DSV reserves the right to defer or close a vacancy at any time.
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