Hotel Receptionist

2 weeks ago

Midrand, Gauteng, South Africa HotelJobs Full time
We are seeking a Receptionist with night audit experience for our Hotel in Midrand, JHB.

Main duties and responsibilities:

  • Adhere to check in and check out procedures
  • Regular updating of guest lists and forward to departments
  • Reporting of faults using the maintenance log
  • Close liaison with Housekeeping on checkouts
  • Be familiar with the Hotel's Rates Policy and Front Office Procedures and Policies including emergency Procedures and Minimum Guest Service Standards
  • Ensure that all charges are correctly entered onto the guest's folio
  • Adhere to credit control procedures
  • Ensure that all dockets and correspondence pertaining to guest ledger accounts are attached to the guest folio before being sent to the Accounts Department
  • Ensure that float, cash and credit takings for shift are balanced and cashier reports are completed
  • Assisting guests when necessary
  • Ensure that wakeup calls are accurately recorded and executed correctly
  • Maintain a professional attitude when dealing with guests and staff members

Minimum qualifications and experience:

  • Grade 12 (matric)
  • Previous reception experience in a hospitality environment

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