Workshop Manager

2 weeks ago

East Rand, South Africa SydSen Recruit Full time
Commercial/Trucking Workshop Manager - Kempton Park, Isando


Our Client in the Commercial Automotive Industry is looking for a
Workshop Manager to join their company in the
East Rand area.


Requirements:

  • Matric
  • Diesel Trade Test

Duties and Responsibilities:

  • Workshop management
  • Manage and plan the daily operations of the workshop, working with and
acting on deviations. Leading and motivating the workshop and service staff and Services Salesman
personnel.

  • Set routines for daily planning and follow up meetings on WIP and Parts
  • Carry out regular meetings with staff
  • Verify there is an efficient flow of authorized work in the workshop, ensuring quality and
documentation

  • Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness
and tidiness within the workshop

  • Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and
calibration

  • Monitor and handle deviations, initiate proper actions and escalations
  • Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of
the business

  • Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure
service exchange and warranty parts procedures are adhered to

  • Manage the workshop facilities and HSE together with Safety Officer
  • Create working time schedules for work shifts
  • Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors


 Workshop customer relations
  • Develop and manage customer relationships ensuring that customer
needs are met and services are developed to meet the future needs of the customer.

  • Build and maintain the right level of relationships with customer representatives.
  • Monitor the processing of complaints and process major or complicated complaints
  • Assist workshop personnel and customers regarding technical issues.
  • Participate in meetings with Key customers when required
  • Workshop Service solution sales
  • Increase service solutions sales by developing, maintaining and
communicating the services portfolio and solutions according to customer needs.

  • Market and communicate services solutions to existing and potential customers
  • Coordinate and follow up of the Services Salesman activities if required by the reporting line
  • Enable a team based approach ensuring open and effective communication within the workshop to
achieve common business objectives

  • Monitor the workshop's pricing and discounts to ensure that they meet the established level
  • Cooperate with other local and distributor departments to develop, maintain and communicate the
services strategy, portfolio and solutions

  • Follow up workshop results
  • Develop the workshop business by following up budget, results,
operational targets and taking measures in order, to achieve set targets.

  • Manage and analyze the workshop's running costs and expenditure budget
  • Regularly follow up service business and financial results
  • Set, monitor, maintain and follow up

KPI:
s

  • Work with and handle applicable licenses for the workshop operations, monitor possible
developments

  • Analyze current standards to identify and present opportunities for improvement of the workshop
  • Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals
  • Oversee all Internal, Warranty, and on site workshop and Staff

For more information please contact:
**Reabetsoe Aphane

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