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Control Room Operator

4 months ago

Stellenbosch, Western Cape, South Africa Stellenbosch University Full time
Duties/Pligte

  • Receiving walkin clients and handling telephonic reports and enquiries;
  • Receiving all reports and recording these onto an electronic database;
  • Coordinating the book for checking in and out, receipt of equipment and enquiries by contract security personnel;
  • Receiving deliveries as well as lost and found items, and tracking down the owners of lost items;
  • Serving as enquiry and reference point for Stellenbosch University (SU);
  • Serving as contact and reference point wherever the University community requires support or emergency services;
  • Managing and monitoring the charging batteries of twoway radio batteries that are in use;
  • Recording "In and Out" booking of and condition of logístical resources;
  • Monitoring CCTV cameras that are being used by the University;
  • Monitoring of the alarm system that are being used by the University.
  • Ontvangs van instapkliënte en die hantering van telefoniese aanmeldings en navrae;
  • Ontvangs van alle rapporterings en die aanteken daarvan op die elektroniese databasis;
  • Koördinering van die boek vir in
- en uitteken, die ontvangs van toerusting, asook navrae deur kontraksekuriteitspersoneel;

  • Ontvangs van aflewerings, verlore en gevonde items, en die opsporing van eienaars van verlore goedere;
  • Dien as navraag
- en verwysingspunt vir die Universiteit Stellenbosch (US);

  • Dien as kontak
- en verwysingspunt waar die Universiteit-gemeenskap bystands
- of nooddienste benodig;

  • Bestuur en monitering van die laai van batterye van alle tweerigting handradios wat in gebruik is;
  • Monitering van die WhatsApp toepassing en reageer op versoeke/aanmeldings;
  • Rekordhouding van "In
- en Uit-" neem van alle logistieke hulpbronne en toestand van die items;

  • Monitering van kringtelevisie wat deur die Universiteit gebruik word;
  • Monitering van die alarmstelsel wat deur die Universiteit gebruik word.
Job Requirements/Pos Vereistes

  • A Senior Certificate (Grade 12), or equivalent qualification;
  • Valid registration with PSIRA;
  • Three or more years' proven security and control room experience;
  • Grade C to E security training;
  • Excellent verbal communication skills;
  • Contactable work related references;
  • Computer literacy, with proficiency in MS Outlook, Word and Excel;
  • No criminal record;
  • Good health;
  • Willingness to work shifts;
  • Willingness to provide extra services as required from time to time;
  • Own transport to and from work.
- 'n Senior Sertifikaat (Graad 12) of gelykwaardige kwalifikasie;

  • Geldige registrasie by PSIRA;
  • Drie of meer jaar bewese sekuriteits
- en beheerkamerervaring;

  • Graad C tot E sekuriteitsopleiding;
  • Uitstekende mondelinge kommunikasievaardighede;
  • Kontakbare werkverwante verwysings;
  • Rekenaargeletterdheid, met vaardigheid in MS Outlook, Word en Excel;
  • Geen kriminele rekord;
  • Goeie gesondheid;
  • Bereidwilligheid om skofte te werk;
  • Bereidwilligheid om ekstra dienste te verrig soos van tyd tot tyd vereis word;
  • Eie vervoer van en na werksplek.
Recommendation/Aanbeveling

  • A valid Code EB driver's licence;
  • Related clientservice training;
  • The ability to compile reports and documents in MS Word and Excel;
  • Knowledge and experience in using an electronic reporting system;
  • Knowledge and experience in using CCTV camera systems;
  • Knowledge and experience in using alarm systems;
  • Experience at a tertiary or similar institution.
- 'n Geldige kode EB-rybewys;

  • Verwante kliëntediensopleiding;
  • Die vermoë om verslae en dokumente in MS Word en Excel op te stel;
  • Kennis en ervaring in die gebruik van 'n elektroniese aanmeldingstelsel;
  • Kennis en ervaring in die gebruik van kringtelevisiestelsels;
  • Kennis en ervaring in die gebruik van alarmstelsels;
  • Ervaring by 'n tersiêre of soortgelyke instelling.