Group & Special Interest Travel Planner

2 weeks ago


Johannesburg, Gauteng, South Africa HR Studio Full time

We're looking for
An experienced Group & Special Interest Travel Planner to join our client's team.

It's an exciting opportunity for a detailed professional to oversee all group reservations, including, but not limited to:

travel arrangements, experiences and programmes, as well as travelling to Kenya to be on-property to run the smooth operations of these complex itineraries for their guests.


Who are you?

  • Driven, curious, guestfocused and love creating unforgettable journeys for groups of travellers
  • Have a fastidious attention to detail and delight in the alignment of even the smallest of components
  • Fanatical about service and delighting guests 24/
  • Have a good working knowledge of the complexities of travel within East Africa
  • Articulate both in the written and spoken word
  • Motivated, proactive and doesn't need to be micromanaged
  • Naturally empathetic and can easily hold others' concerns
  • Work well under pressure and can keep your sense of humour in a crisis
  • Can naturally assimilate the clients brand and its core values of Respect, Honesty, Courage, Joy & Ubuntu, including their approach to transparency and, most importantly, teamwork

What's the role?

You will be responsible for:

  • Responding timeously and courteously to enquiries from all over the world
  • Interpreting oftenvague requests and translating them into travel plans
  • Curating every element of an itinerary according to guests' personal preferences and tastes (and budgets)
  • Hosting group bookings at the clients properties in East Africa
  • Managing group terms and conditions
  • Gently steering guests and trade partners through the often stressful booking process
  • Converting enquiries into confirmed itineraries
  • Enquiring, holding, and booking partner travel arrangements within East Africa, including air, ground transport, accommodation and other services
  • Ensuring booking details are accurately reflected in the system, including quoting, invoicing, guest information and other pertinent details
  • Providing realtime, internal feedback while guests are incountry
  • Liaising with the finance team to ensure collections are timely, yet communicated kindly
  • Ensuring system database integrity when quoting
  • Other duties as directed from time to time by the Travel Manager

Boxes to tick

  • Matric
  • Tertiary Qualification
  • Demonstrable knowledge of highend East African accommodation providers & travel logistics, including wellestablished relationships with stakeholders
  • At least 10 years of experience in the tourism or hospitality industry, including relevant experience such as a group travel planner or an onproperty events planner
  • Experience working with ResRequest or similar reservations or tour operating systems

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