Front Office Receptionist

2 weeks ago

Bellville, Western Cape, South Africa HotelJobs Full time

An upmarket boutique guesthouse in Bellville offering 8 luxury suites is looking for a neat and well presented receptionist to carry out all front office duties.

Applicants must be able to manage the front desk on their own, must be fully bilingual (English & Afrikaans), show a stable work history with at least 3 years experience in a similar role within an upmarket hospitality environment and be FULLY PROFICIENT WITH SEMPER.

45 hour work week with shifts as required.

_ Key Duties & Responsibilities_

  • Perform all checkin and checkout tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate, do marketing (Facebook, Instagram etc.)
  • Maintain updated records of bookings and payments
  • Oversee that breakfast / dinner is prepared every 2nd week and weekends when General Manger is not available.
**_
Requirements and skills_**- Work experience as a Receptionist or similar role

  • Experience with hotel reservations software, Semper (nonnegotiable),
  • Customer orientated service attitude
  • Excellent communication and organizational skills
  • Professional and neat appearance.

Applicants are requested to submit a complete, up to date CV showing:

1. Details of all previous employment, Company Name, Positions held and exact start & end dates (most recent position first)

2. Reasons for having left all previous positions

3. Written references or irrevocable proof of employment from previous employers,

4. Proof of High School Education and all tertiary qualifications

5. A recent colour profile photo.
**6. Current notice period / Availability

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