Sharepoint Specialist

Job Summary Statement/Purpose:
Responsible for SharePoint management, maintenance and administration to ensure ongoing system support, reliability, availability and optimisation.

Current Status
:
Active

Contract Type:
Permanent

Closing Date:
February 20, 2023

Qualifying Criteria:

Key Performance Areas (Duties & Responsibilities):

1. Operational

• Responsible for managing SharePoint sites and accounts, including configuration, custom features deployment.
• Manage Sasria's SharePoint environment and enhancement as per business requirements by adhering to the development process (SDLC) and Change Management process (ITIL).
• Responsible for understanding business and the requirements that drive the analysis and design of technical solutions.
• Management and maintenance of site content, structure settings, site hierarchy, and site collection navigation.
• Utilisation of Sharegate tool /relevant tool for migrations of SharePoint sites and collections to the O365 SharePoint Online Environment.
• Update documentation, check validity and accuracy on all documentation used by the end users, site owners and Administrators.
• Provide 1st and 2nd line support for SharePoint and liaising with the Service provider where necessary.
• Troubleshoot issues/incidents and provide user support.
• Analyse and recommend SharePoint enhancement, updates, and upgrades.
• Administer and configure SharePoint and share knowledge with IT team.

2. Reporting

• Produce necessary reports based on requests.
• Input into management reports as and when required
• Contribute directly to the SharePoint journey, enable quality of IT service inline with service management strategy.

3. Processed and continuous improvement

• Ensure that SharePoint standard operating procedure is maintained on regular basis Determines and implements security standards for the SharePoint platform.
• Designs and builds high availability solutions to ensure platform resiliency.
• Designs and implements a comprehensive structure that logically organises related components into a hierarchical structure across the SharePoint platform.
• Collaborates with IT resources to integrate SharePoint modules with other

systems.
Creates and maintains technical documentations such as the SharePoint platform.

4. Adhoc tasks

• Recommend best practices to achieve business objectives, advises on risk assumptions for any variances granted, and provides alternatives to achieve

desired end results.
Maintains SharePoint documentation and configuration data for regulatory and audit purposes.

• Perform any reasonable tasks as and when required by the Line Manager and

Functional Manager.
Share knowledge with internal and external stakeholders for support purposes.

• Participate in projects integrating with SharePoint and provide input where

required.

Qualifications & Experience:

• Diploma in computer science or IT related qualification
• ITIL foundation certificate (added advantage)
• SharePoint relevant certificate
• Over 5 years of SharePoint administration experience
• Programming experience (added advantage).
• Experience managing and administration of enterpriselevel O365 SharePoint 201
• Experience in SharePoint online (added advantage)
• Experience troubleshooting issues and providing customer support for service requests related to O365 SharePoint Online and onpremises
• Experience in configuring, administering, and monitoring Exchange Active Sync services.
• Ability to solve complex SharePoint issues. environments.
• Working knowledge of current messaging and collaboration systems software, protocols and standards.

Knowledge:

• Knowledge of SharePoint
• Understanding of Software Development Life Cycle (SDLC)
• ITIL process understanding
• Customer Service

Technical Skills:

• Good communication skills verbal and written
• MS Office
• Good interpersonal skills
• Application skills
• Communication skills
• Business Acumen
• Process driven
• Customer service driven

Attributes and Values:

Core Values
The following values underpin Sasria's pursuit of its stated vision and mission:

- Fairness - we will treat all our stakeholders impartially and with respect, recognising our accountability to them;

- Ethics - we will conduct ourselves in a manner that is transparent and ethical: courageously doing what is right, honouring our commitments and communicating honestly;

- Collaboration - we will engage with our partners and employees, assuming positive intent, respecting diversity and working together to create uniformly positive outcomes
to our and our customers' needs and requirements

Demographics:

Location of the role:

• The role will be in Illovo, Johannesburg.

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