Compliance & Quality Assurance Manager (Airline

2 weeks ago


Boksburg, Gauteng, South Africa HotelJobs Full time

Responsible for:

  • Quality Control: Implement and maintain quality control processes to ensure consistency and excellence in all catering services, monitoring food preparation, packaging, storage, and handling procedures.
  • Compliance: Ensure compliance with all relevant food safety regulations, airline industry standards, and company policies.
  • Micro Biological: Ensure micros are always in limits and to ensure that in the case that these limits are not met an immediate action plan is implemented
  • Supplier Management: Oversee relationships with catering suppliers, including conducting regular audits and evaluations
  • Menu Development: Work closely with culinary teams to develop menus, ensure that menu items are of high quality, visually appealing, and meet nutritional guidelines.
  • Training and Development: Provide training and guidance to catering staff
  • Quality Assurance Systems: Develop and implement robust quality assurance systems and procedures
  • Customer Feedback: Solicit and analyse customer feedback to identify opportunities for improvement and address any issues or concerns
  • Documentation and Reporting: Maintain accurate records of quality assurance activities
  • Communication: All products deviations and corrective actions are to be reported to senior management

Requirements:

  • Bachelor's Degree in Food Science, Hospitality Management, or a related field (Advanced degree or certification in Quality Assurance is preferred)
  • Minimum of 5 years of experience in quality assurance or food safety management, preferably in the airline catering industry.
  • Indepth knowledge of food safety regulations (e.g., HACCP, FDA, USDA), airline catering standards (e.g., IATA guidelines), and quality management systems (e.g., ISO 9001).
  • Strong leadership and communication skills
  • Excellent problemsolving abilities and attention to detail
  • Proficiency in Microsoft Office suite and quality assurance software tools.
  • Ability to work effectively in a fastpaced, dynamic environment and manage multiple priorities simultaneously.


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