Policy Administration Clerk

2 weeks ago

South Africa Santam Insurance Full time
Bloemfontein, Free State, South Africa

A career opportunity for a self-motivated person as a Policy Administration Clerk exists in Santam Agriculture Crop within Operations in Bloemfontein JOB DESCRIPTIONValidation and processing of policies.

Processing of policy amendments swiftly and accurately on the system. Handling policy documentation.
Build a successful career with usWe're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future – your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

QUALIFICATIONS AND EXPERIENCEGrade 123 – 4 years Crop Insurance experience

DUTIES & RESPONSIBILITIESTo ensure that policies are debited accurately, timeously and are being verifiedResponsible for executing policy amendments on the debited policies via Inspection reports and/or MPCI reports.

Distribution of amended policy documents to the Area Managers and the Brokers.
Provide training and support to Area Managers and Brokers.
Finalise incomplete policies and attend to underwriting issues.

Daily interaction with Area Managers, Intermediaries, and other departments in the SBUAction on the error reports for correction on policies and to ensure that there is no duplication of insurance.

Handling and follow-up of enquiries – telephonic, electronic and in writingHandling of Inspection reports and MPCI reportsLogging of incidents for system errorsCompiling and update of manuals on policy systemCollection of signed policy documents from intermediaries.

Handling and registration of cessions Handling of all policy system administrative duties.
SKILLSGuidewire Crop System to issue policiesPortal – MPCI reports Broker Portal – to assist brokers with their queriesCrop Product knowledgeNumeric skillsKnowledge of policy conditionsKnowledge of Crop Insurance and ProceduresGood communication skills - Verbal and Written
COMPETENCIESIntegrityTrustworthinessClient Service – Focus on the client, professional service deliveryAbility to work under pressureAbility to solve problems Ability to communicate in English and AfrikaansPlanning and organisingEffectiveness and DeterminationClient service orientationDecision makingCollecting and analysing information Identifying opportunities for process improvementsTeamwork is very important to achieve excellent resultsTraining between departments to gain better knowledge and understanding of duties and business Our recruitment process OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process
Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process
Telephonic screeningStep 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot
Our recruitment process
AssessmentStep 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment.

Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.

Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process
Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process
Telephonic screeningStep 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot
Our recruitment process
AssessmentStep 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment.

Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.

Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.

TIPS & TRICKSGetting ready for your interviewThere is not just one way to be successful at Santam, nor is there one way to interview with us.

Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices.

This is the eighth consecutive year that we have achieved this accolade.
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