Elevated Team Manager, Uk Service Delivery

2 weeks ago

Cape Town, Western Cape, South Africa Ten Group Full time

As an Elevated Team Manager, your team of experts will be assisting some of our most important members at Ten.

This group of UHNW members includes top entrepreneurs, leaders in the worlds of business, sport, and entertainment, and ultimately the most valued customers of our corporate clients.

You and your team will be expected to grow and retain their loyalty, delivering World Class service and exceeding expectations for this highly significant and expectant group of members, ensuring every individual is able to truly live their life _x Ten_.


When leading your diverse team of high performing experts, your strong EQ will help you easily build strong relationships and actively nurture and promote a team culture of inclusivity, high performance and radical interdependence across their different specialisms, cultures and locations.

You will instinctively assist and empower them to deliver the seamless, tailored, valued and responsive experience required every time, by proactively removing barriers to their success.

Your excellent instincts for when to best guide, coach and train individuals will be invaluable for you, as will your clear appreciation that seeking to understand will usually be the key, as often your team will hold the expertise you may not.


You will have a strong personal desire to consistently exceed your own key performance indicators and in furthering your own development, being determined to succeed and eager to take on the next challenge - or add the next set of skills to your already formidable arsenal.

Similarly, you will be strongly invested in keeping a keen and intimate understanding of our Elevated service offering, using your initiative and enjoying collaboration with both colleagues and your team, to promote creative refinement and ongoing improvement to maximise every opportunity.


Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.


Ten is a leading global lifestyle management business with presence in over 20 offices globally and more than 1300+ employees.

We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services.

We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.


We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.

Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

Key Responsibilities:

Team Leadership

  • To lead a team of high performing Elevated Lifestyle Managers, in line with the team led Elevated Vision
  • To effectively use EQ to get the best from strong personalities, while also having the ability to selfchallenge and collaborate effectively with colleagues on best practice
  • To actively promote radical interdependence and a strong team culture through all possible touchpoints, including ensuring active participation from all in meetings and team building activities
  • To ensure member interactions from your team are consistently in a Trusted Lifestyle Manager manner
  • To have a clear understanding of RACI within Elevated, ensuring the most efficient use of resource

Personal Management and Development

  • To ensure you effectively manage your time and workload, assisting your team for them to effectively World Class service within expected deadlines and exceed key performance indicators
  • To have strong accountability for your own performance, keeping an awareness of your own strengths and building on opportunities for you to improve
  • To have a desire for personal development, with a passion for further learning and growth

Specialist Knowledge and Service

  • To engage with key developments and updates within each specialist field, further developing your existing knowledge and creating a clear understanding of how to add value on all requests
  • To actively take part in specialist team activities and events, to improve your expertise in each field
  • To understand dissatisfaction, the drivers and how we can solve these, providing feedback and using initiative to address trends and improve our service long term

Requirements:

Skills & Qualifications

  • You will need to be based in Cape Town
  • Have a 'can do, will do' mindset, using initiative to get whatever is needed done and creatively solve problems, even when faced with ambiguity, uncertainty, and change
  • Have a deep sense of empathy and ability to connect and build trust with both colleagues and members
  • Have a high level of natural ownership can be proven in everything you do; it all counts to you and you finish what you start
  • Be able to work within/handle pressure situations and possess strong resilience skills
  • Be passio

  • Elevator Service Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa Nu-line Elevator Maintenance Full time

    Elevator Maintenance Technician required to complete maintenance service, standby duties and elevator repairs when needed.Applicants must be qualified lift technicians, in possession of a valid driver's license, with at least 2 years' experience in the elevator industry.License/Certification: Lift Mechanic Trade Test Certificate (required) Driver's License...

  • Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Progressive Edge Full time

    Cape Town / Jhb (Hybrid)A global company, a UK contact center solution supplier, provides high-quality, secure, and robust platforms and solutions to leading brands and partners worldwide. They specialize in creating state-of-the-art real-time communications platforms and contact center system integration.The company offers a friendly and passionate team...

  • Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Sabio Group Full time

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and...

  • Experienced Telesales Rep Required for Uk Campaign

    2 weeks ago

    Cape Town, Western Cape, South Africa SalesOutsourced UK Full time

    Telesales Representative UK (30 hours per week)Are You a Calling Machine?This role is for the heavy hitters. If you are looking for an opportunity where you are rewarded for your results and want to make a difference in the lives of those you work with, we have an incredible opportunity for you work with businesses in the UK.We are actively recruiting...

  • Team Lead, Service Delivery

    2 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Team Lead, Service DeliveryAt TTEC, we're all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC,What You'll be DoingDo you have a passion for leading, mentoring and coaching? Looking for an opportunity to...

  • Courier/delivery Driver

    2 weeks ago

    Cape Town, Western Cape, South Africa Yango Delivery Full time

    DO YOU OWN A BAKKIE OR A PANEL VAN AND WANT TO PUT ITTO GOOD USE?WELL YANGO DELIVERY HAS A GREAT OPPORTUNITY FOR YOUWe are looking for owner drivers to join our team.Requirements:Vehicle must be a 2010 model or above.Must be in an immaculate condition.Bakkies must have a canopy.APPLY TO BE A YANGO DRIVER TODAY:We operate ONLY in Cape Town, Johannesburg and...

  • Digital Team Leader, Service Delivery

    2 weeks ago

    Cape Town, Western Cape, South Africa Teletech Holdings, Inc. Full time

    At TTEC, we're all about the Human Experience. Elevated. As a Service Delivery Team LeadinCape Town, South Africayou'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.You'll want to get in on the ground floor as many of our early employees in other...

  • Client Services Agent B2C UK

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Client Services Agent B2C UK Cape Town, R18 000 to R Com Leading Estate Agent comparison site operating in the UK, specializes in analyzing extensive property data to facilitate informed decision-making for customers seeking to compare Estate Agent performance seeks a Client Services Agent to focus on their B2C clientele. The Client Servicea B2C role is a...

  • Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HR Genie Full time

    Our Client a Global tech firm is seeking a Service Delivery Manager Insurance to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and great working environment.This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery...

  • Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the...

  • Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HR Genie Full time

    Our Client a Global tech firm is seeking a Service Delivery Manager Banking to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and great working environment.This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service...

  • Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product Owners, software...

  • Head of Delivery: Outsourced Accounting

    2 weeks ago

    Cape Town, Western Cape, South Africa Gold City Offshoring (Pty) Ltd Full time

    Join Our Team in Transforming Outsourced Accounting Services Are you ready to be at the forefront of innovation in the world of accounting? An exhilarating opportunity awaits you with one of the UK's leading formation agents as they embark on a journey to revolutionize their business offeringsPosition: Head of Delivery: Outsourced Accounting Location: Hybrid...

  • IT Service Delivery

    2 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Our BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Essential FunctionsClient...

  • IT Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Our client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving substantial revenue growth. Their commitment to excellence...

  • IT Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job DescriptionJob Responsibilities:Manage the IT service delivery for the call centre, ensuring smooth functioning and efficiency of operations Provide back-end support for IT systems and processes Good understanding of Networking, Systems, Voice and business applications. Lead and manage the IT team, providing guidance, support, and resolving any escalated...

  • Social Media

    2 weeks ago

    Cape Town, Western Cape, South Africa MED-EL UK Full time

    MED−EL is proud to change the lives of people with hearing loss. Over 40 years of research, development, and dedication at MED-EL has created innovative hearing implants and solutions for people in over 130 countries worldwide.The commercially minded and customer-focussed person in this role will be instrumental in developing and implementing MED-EL's...

  • Ooh Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Content+Cloud Full time

    Are you looking for a great opportunity to guide and build a Service desk whilst providing support to one of our many clients?As a well-seasoned Service Delivery Manager, you will be managing a team of Out of hours/Nightshift Service desk engineers, ensuring support tickets are responded to within agreed SLA's and making sure your team of well-equipped...

  • Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Engen Full time

    Purpose of the Job:To manage the delivery of IT services to business stakeholders by collaborating with IT Business Partners and relevant vendors to define, agree and set service level agreements (SLA), operational level agreements (OLA) and underpinning contracts (UC) to drive IT service delivery excellence in support of achieving business objectives and...

  • Team Lead, Service Delivery Cape Town, Western Cape

    2 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    At TTEC, we're all about the Human Experience. Elevated. As a S ervice Delivery Team Lead in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, What You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the...