VIP Senior Consultant

2 weeks ago


Johannesburg, Gauteng, South Africa RMV Solution Full time

The incumbent in this role is responsible for efficiently managing the travel booking process to ensure cost-effective and high-quality travel services for our client Travel Services.

Key responsibilities include:
  • Reissuing tickets, reservations, and refunds
  • Demonstrating general travel knowledge
  • Utilizing relevant GDS or OBT
  • Issuing domestic and international reservations
  • Calculating round-the-world fares
  • Mentoring junior consultants
  • Continuous training for knowledge improvement
  • Adapting to new in-house system

QUALITY CONTROL (QC) & RESERVATIONS

  • Minimizing QC rejections
  • Concluding multi-sector/round-the-world reservations accurately
  • Managing Dashboards, TRFs, and Qs

POLICIES AND PROCEDURES

  • Adhering to all client policies/procedures
  • Implementing paperless procedures
  • Following our client Standard Operating Procedures/manual
  • Being ISO Compliant

PREFERRED PARTNERS AND CLIENT'S PROFILES

  • Updating all traveler profiles
  • Charging fees correctly at ticketing time
  • Ensuring invoicing and referral bookings are accurate
  • Managing ECC charges promptly
  • Issuing vouchers correctly and promptly

CLIENT SATISFACTION AND RELATIONSHIPS

  • Understanding and adhering to clients travel policies
  • Providing solutions to problems
  • Offering client-centric service
  • Building strong relationships with clients
  • Addressing client complaints promptly
  • Meeting client turnaround times

INTER-DEPARTMENTAL BUSINESS RELATIONSHIPS

  • Participating in company meetings, functions, and team-building activities
  • Developing relationships within our client
  • Networking at industry-related events
  • Being a team player

EDUCATIONAL REQUIREMENTS

  • Matric Qualification
  • Travel Diploma

EXPERIENCE IN YEARS

  • Minimum 5 years experience with at least 2 in a senior role in a similar organization
  • Proficiency in Amadeus

KNOWLEDGE

  • Completing various courses related to fares, ticketing, customer service, geographical knowledge, Visa knowledge, Amadeus, SAM and AGM, and in-house system training.

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