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Collections Agent
1 week ago
The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.
Main Activities:
- Dealing with outbound calls
- To rehabilitate accounts in an efficient and professional manner
- To advise customers on product, legislative and account related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timorous manner
- To action administrative requirements related to customer account management
- Must have a Senior Certificate
- Grade 1
- Must have at least 12 months collections experience in the call centre environment
- Good command of the English and an additional language
- Understanding of the Retail Credit Account Management business
- Strong problem solving and negotiation skills
- Strong communication (both verbal and written) and customer service skills
- Ability to work in a highly competitive and dynamic environment
- Must be numerate and have strong attention to detail
- Computer literacy; must be efficient, Account Management Debtor Systems
- Available to work shifts and alternate Saturdays
Personality Attributes:
- Enthusiastic
- Dynamic
- Driven & Goal orientated
- Flexible
- Take ownership of tasks
- Self motivated
- Shows initiative
- Enjoys a challenge
- Thinks outside the box
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Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
-
Collections Agent
3 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
-
Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Late Stage Collections (specialised)Agents to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent...
-
Collections Agent
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
-
Collections Agent
3 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve customer...
-
Collections Agent
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeJOB PURPOSEJOB PURPOSEThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.Main Activities: Dealing with outbound calls To rehabilitate accounts in an efficient and professional manner To advise customers on product, legislative and account related queries To achieve...
-
Collections Agent
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeJob PurposeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.Inbound SLA and work queues Dealing with Inbound Calls within the guidelines of the set legal framework Dealing with Inbound SMS's within the guidelines of the set legal framework Achieve daily targets and...
-
Collections Agent
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeJOB PURPOSEThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.Main Activities: Dealing with outbound calls To rehabilitate accounts in an efficient and professional manner To advise customers on product, legislative and account related queries To achieve customer...
-
Collections Agent
4 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeJOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve...
-
Collections Agent
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.JOB PURPOSEThe main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.Inbound SLA and work queues Dealing with both...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound SLA and work queues** -...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**JOB PURPOSE** JOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. Main Activities: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related...
-
Collections Agent
3 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeJob Purpose The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. Inbound SLA and work queues - Dealing with both Inbound Calls within the guidelines of the set legal framework - Dealing with both Inbound SMS's within the guidelines of the set legal framework - Achieve...
-
Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**Job Purpose** The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Inbound SLA and work queues** - Dealing with Inbound Calls within the guidelines of the set legal framework - Dealing with Inbound SMS's within the guidelines of the set legal framework - Achieve...
-
Collections Agent
2 months ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeT The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. JOB PURPOSE The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. Inbound SLA and work queues - Dealing...
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Team Manager: Early Stage Collections
3 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTo manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Main Activities** **1. **Manage daily operations** -...