Manager - Business Unit

2 weeks ago

Durban, KwaZulu-Natal, South Africa MTN Nigeria Full time
Mission/ Core purpose of the Job: (Short description)


This role involves positioning and promoting the company Mobile & ICT value proposition, leading account managers in the development and expansion of opportunities, and reinforcing existing relationships.

Involves execution of the sales strategy and tactics that maximize the company opportunity within the customer environment.

Context:
(Global influences, environmental / industry demands, organisational mission, etc.)

  • Fast moving industry with constantly changing business requirements and technologies
  • Fluid complexities of customer expectations and demands
  • Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
  • Highly dynamic and fluctuating Telecommunications and ISP industry
  • Total customer experience for MTN brand
  • Constantly changing enterprise and market needs
  • Market dynamics and developments
  • MTN policies, processes and procedures
  • Regulatory industry norms govern MTN and partners
  • Highly pressurized, deadlinedriven environment
  • Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
  • Participative environment highly diverse and teamfocused

Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA's)

Key Tasks:
Indicates those KPA's that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.

Driving profitable Growth for MTN Business

  • Develops and executes sales strategy and tactics that maximize the company opportunity within the customer environment.
  • Increase solution selling by offering clients Value Added Services
  • Grow monthly recurring revenue and achieve current year SOV and Revenue Targets
  • Ensure maximisation of existing contract values by increasing wallet share
  • Maintain customer base by ensuring client issues have been taken care of
  • Reduce churn
  • Expand product offering to more customers
  • Sell more valueadded products into customer base
  • Acquisition of new logos based on market opportunities and reduce churn in our base
  • The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
  • Along with sales planning, this position is responsible for accurate sales forecasting.
  • He / She must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
  • He / She must be able to lead virtual teams responsible for the delivery of customer success, customer satisfaction.
  • Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined Mobile & ICT customers.
  • Build relationships within all layers of these accounts.
  • Sales planning including developing and execution of business plans, as well as tracking of milestones.
  • The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
  • Will manage a Team of account managers
Focus on providing exceptional Client Experience

  • Ensure delivery of exceptional client experience
  • Conduct regular surveys to monitor Client satisfaction
  • Ensure a good customer experience at all times
  • Assist and resolve billing issues
  • Assist with customer call tickets
  • Assist with internal departments ensuring a good overall customer experience
Ensuring a Culture of Operational excellence

  • Planning and Delivery of a business plan
  • Alignment of all Sales activities undertaken in the unit
  • Achieve forecast accuracy
  • Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary
  • Implement the action plans from the Sales strategy and ensuring efficiency of process in all areas
  • Provide feedback on the impact of solutions on other areas of the business, as well as the interdependency of units
  • Ensure continuous improvement and innovation at process and procedure level within All MTN Business operational departments
  • Implement methods, systems and procedures to enhance effectiveness and meet departmental goals
Operations and service enhancement

  • Input into the Sales strategies for the implementation thereof
  • Define, implement and input into identifying ways to finetune operational support methods to enhance effectiveness and meet departmental goals
  • Identify and evaluate areas of improvement within the Sales department, identifying possible solutions to address deficiencies and implementing according to plan
  • Ensure that all performance and key performance area standards of the function are monitored and tracked
  • Ensure that all requirements are met with both customer and operational needs
  • Analyse and interpret all data that interfaces directly with the division and report to the GM
  • Define the development of co

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