Retail Artist

2 weeks ago

Cape Town, Western Cape, South Africa MAC Full time
Position Summary:


• Achieve all Brands key performance indicators and targets through make up service offerings in store


• Provides high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities.


• Fosters excellent working relationships on counter and with the wider business and retailer.


• Drive transactions by proactively promoting new products and additional tasks.


• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:


• Customer Service & Sales


• Provide welcoming, personal, professional service to all customers at all times.


• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.


• Suggest groups of appropriate products and colours to meet and exceed customer's needs.


• Assist customers with product and services selection and information.


• Perform professional and appropriate makeup applications to achieve the look the customer desires.


• Inform customers of available services, M.A.C consciousness programs and philosophies.


• Obtain customer data for M.A.C addict book or other client list as required.


• Meet your individual responsibility for your appropriate contribution to the team's goals in terms of service, sales and company objectives.


• Adhere to current "good counter practices".


• Give great internal customer service and develop good working relationships with colleagues.


• Be punctual and manage time on counter effectively.


• Keep informed about products, company information and store information.


• Actively participate in store theme days, events and new product launches.


• Achieve Skills Certification requirements.


• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.


• Assist in Inventory Management


• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.


• Communicate low on stock and out of stocks to the Retail Manager.


• Assist in the proper rotation of stock


• Maintaining work environment


• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day's business.


• Maintain a clean and organized work area.


• Maintain tester units in proper schematic order, replace products once authorized by manager.


• Replace any broken or damaged products authorized by


• Manager.


• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.


• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.


• Administrative Assistance Activities


• Assist with inventory counts.


• Be responsible for booking demos and lessons.


• Adhere to proper security procedures regarding handling of cash and assets.

Qualifications


• Grade 12


• Beauty Certificate or similar


• Retail Cosmetics Experience


• Ability to work retail hours

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