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Internal Sales Representative

4 months ago

Benoni, Gauteng, South Africa H Systems (Pty) Ltd. Full time

JOB PROFILE

JOB PURPOSE

The core purpose of the role is to sell products to customers, process their orders efficiently, accurately, and promptly, ensuring that sales and gross profit targets are met.

The role requires maintaining strong and positive customer relationships.

KEY PERFORMANCE AREAS

  • Sales.
  • Customer Service.
  • Administration and Reporting.
  • SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES
-
SALES

  • Ensure sales and GP targets are met.
  • Sell stock to customers.
  • Source stock internally to complete customer orders.
  • Maintain a clean backorder report.
  • Arrange timeous delivery of products with internal or external transport providers.
  • Manage and maintain pricing in line with the company pricing requirements.
  • Analyse customers' sales history on system and identify sales opportunities.
  • Grow existing customer
- and new customer base.
-
CUSTOMER SERVICE

  • Always maintain a high level of customer service standards with internal and external customers.
  • Resolve customer queries timeously
  • Provide daily feedback to customers on back orders and outofstocks.
  • Communication of customer credits to operations to ensure timeous collection.
-
ADMINISTRATION AND REPORTING

  • Prepare quotes, sales orders, and invoices timeously and accurately.
  • Ensure data systems are accurate and always updated.
  • Assist with any other sales related tasks as required by the Office Supervisor or Branch Manager.
-
SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL*
  • Ensure adherence to the OHS Act.
  • Participate in any Integrated Management System activities as required.
  • Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
  • Ensure adherence to all company policies and procedures.
  • Always maintain a high level of customer service levels standards.
  • Ensure the Sales Department maintains and complies with standards of health and safety, and hygiene always.

KEY JOB REQUIREMENTS

QUALIFICATIONS

  • Grade 12 with at least 1 or 2 additional short course certifications.

EXPERIENCE

  • Relevant experience in a similar position.

KNOWLEDGE REQUIREMENTS

  • Computer literacy with Proficiency in MS Excel at a basic level.
  • Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
  • A thorough practical knowledge of best practices in sales processes.
  • Awareness and understanding of the ISO Standard requirements relevant to the position.

SKILL REQUIREMENTS

  • Quoting and invoicing.
  • Excellent organizational skills and attention to detail.
  • Ability to work diligently in a pressurised and fastpaced environment.
  • Excellent verbal and written communication skills to effectively engage with clients, understand their needs, and articulate the value proposition of the product being sold.
  • Customerfocused and able to build strong relationships with customers.