Snr Business IT Service Manager

2 weeks ago

Cape Town, Western Cape, South Africa Philip Morris International Full time

At PMI, we've chosen to do something incredible We're totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

With huge change, comes huge opportunity.

So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

PMI's journey to a smoke-free future is fueled by technology.


The total transformation we're going through means that there are unique IT projects here to match all levels of skills and ambitions - from pace-setting global pilot projects to vital local updates.

Whether you want to pursue a personal passion or build an international career, there's space here to develop in any number of directions.


To join us in IT you'll need to be driven and equally happy whether you're taking the strategic view or diving deep into processes.

We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you'll ever work with.

It's an exciting place to be as we transform and evolve our business you will work with some great colleagues both locally and internationally.

It's an exciting place to be as we transform and evolve our business you will work with some great colleagues both locally and internationally.


The Snr IT Service Manager works closely with our Consumer Experience (CX) function to develop and own the standard methodology regarding all client interfacing technology, including full project management, consumer technology processes, services, software, and data management.

Your 'day to day'

  • Drive strong business alignment by collaborating with local/global digital departments to ensure IT B2C is considered in all relevant business initiatives/projects.
  • Solve business problems by carrying out proof of concepts, projects, etc. with innovative approaches and project methodologies such as FastForward, Agile, SCRUM, Design thinking, etc.
  • Colead major Philip Morris International (PMI) projects in the CX area through the provision of digital platforms that support the customer journey.
  • Ensure that measures to improve quality and reduce risk are implemented in projects, such as risk analysis, impact assessments, needs assessments, financial analysis, test planning and execution, and contingency and deployment plans.
  • Acquire functional and technical knowledge of business and IT processes in Reduced Risk Products (RRP) and Analytics systems to ensure that daytoday activities and business projects are supported effectively.
  • Ensure an excellent service is provided to business functions and drive continuous improvements in the Reduced Risk Products (RRP) & Analytics system focusing on vendor management and system integration.
  • Assist PMI in its vision of becoming a datadriven company by focusing on data flows across all B2C and B2B systems, for example, by understanding the source of all RRPrelated data, the various system interfaces, and the meaning of significant data.
  • Lead the delivery of all project outcomes related to Philip Morris Southern Africa strategy as an IT project manager for all components in scope, including integration tasks and data migration, working closely with all technical product owners at PMSA as well as a local business, particularly the digital stream, global functions, and third parties.
  • Support IT auditing and controls activities
  • Act as a service manager for Consumer Experience services
  • Enhance the current Run & Support model and service management/organisational change strategy, including continuous service improvement for ITrelated incidents/changes
  • Look into "lowervalue" daily activities in your responsible area (e.g., CRM, DCS), document them, and outsource them to third parties
  • Drive strong business alignment by collaborating with local/global digital departments to ensure IT B2C is considered in all relevant business initiatives/projects.
  • Solve business problems by carrying out proof of concepts, projects, etc. with innovative approaches and project methodologies such as FastForward, Agile, SCRUM, Design thinking, etc.
  • Colead major Philip Morris International (PMI) projects in the CX area through the provision of digital platforms that support customer journey.
  • Ensure that measures to improve quality and reduce risk are implemented in projects, such as risk analysis, impact assessments, needs assessments, financial analysis, test planning and execution, and contingency and deployment plans.
  • Acquire functional and technical knowledge of business and IT processes in Reduced Risk Products (RRP) and Analytics systems to ensure that daytoday activities and business projects are supported effectively.
  • Ensure an excellent service is provided to business functions and drive continuous improvements in the Reduce

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