Operations Manager

1 week ago


Edenvale, Gauteng, South Africa Ellahi Consulting Full time

Location:
Edenvale, Gauteng

Salary:
Market-related plus In-house Medical Aid (50/50 contribution) and Retirement Fund (50/50 contribution)


Operations Manager to lead the development team and be the conduit between the business, systems and processes and create efficiencies within the business.


Educational Requirements:

  • Grade 12 /Matric
  • BSc Computer Science, B.Sc. (Informatics or Mathematics), Information Engineering
or Electrical Engineering degree, Relevant Diploma

  • Computer Literate inMs Word
MS Excel
MS Outlook
MS Visio

  • SQL knowledge would be an advantage

Experience, Knowledge and Skills required:

  • Work experience as an operational specialist
  • Business writing skills
  • Presentation and facilitation skills
  • Process mapping
  • Entity diagram mapping
  • Software testing pack design, functional testing
  • Deadline driven
  • Team player and work independently
  • Ability to manage a team and 3rd party suppliers
  • Experience in Financial services environment
  • Excellent communication (verbal and written)
  • Good command of the English language
  • Good interpersonal skills
  • Able to interact with a wide variety of people
  • Energetic
  • Multitasking
  • Excellent time management and attention to detail
  • Confident and assertive
  • Ability to work under pressure
  • Accuracy

Key responsibilities:

  • Challenge the business on their thinking, especially to understand the intent of the business requirements in order to drive efficiencies in the organisation
  • Collaborate with the Subject Matter Experts and Process owners to ensure all requirements are defined and documented correctly
  • Clearly articulates and documents business requirements
  • Assesses the risks of various solutions and prioritizes competing business demands
  • Facilitate JAD sessions / workshops / third party meetings
  • Oversight and assistance of the Development of comprehensive test packs
  • Lead the execution of unit, system and performance testing
  • Manage the implementation of processes
  • Development of user training material
  • Delivery of user training for a specific module or system
  • Ability to train employees on new processes and systems
  • Lead Post Implementation Support for a specific module or system as assigned
  • Process Design
  • Find efficiencies within the business
  • Ability to manage a team
  • Ability to manage 3rd party suppliers
  • Develop presentations
  • Interpret and design integration documents

Job Types:
Full-time, Permanent

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