Outbound Sales Agent

2 weeks ago

Cape Town, Western Cape, South Africa Ascensos Full time

LOCATION
Boulevard, Cape Town, South Africa

TYPE
Office Based

POSITION
Full Time

DATE POSTED
05/06/2024

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us.

We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, KFC and Big Bus Tours.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.


What We're Looking For
Do you love being around people and making them happy? If you're also a good listener and a sales champ with great communication skills, then you'll love being on the front line of making the magic happen


Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service.

As a Sales Agent with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding options and customer support through your skills and personality.


At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.


What To Expect


This is a B2B outbound sales role (not cold calling), focused on driving the adoption of our clients' industry-first bespoke payments solution.


When a dealer buys a vehicle on the marketplace, our payments solution enables easy transfer of funds from the buying dealer to the vehicle seller, improving trust and reducing admin for the dealer.


As an Outbound Sales Agent, you will be responsible for working with a portfolio of existing dealer clients and selling the benefit of the payment's solution, with a view to getting them to sign up to use it when purchasing cars from our sellers through our marketplace.


Our typical shift pattern involves:40 hours within the week, 10am-11pm Monday - Sunday, on a rotational basis.**
Please note. This position is based at our Boulevard office, Cape Town.

As part of #theAteam, you'll receive full training and support to be the voice of our client's brand. So, there's no room for average.


Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.


Your role can include, but isn't limited to:

  • Driving adoption and engaging dealerships with our product.
  • Selling our payments solution to existing dealer clients.
  • Quickly building rapport & relationships with dealerships.
  • Managing an everchanging portfolio of accounts.
  • Building a strong pipeline of dealers to engage.

About You


We believe that happy people keep people happy, so we're looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with our customers.


We're delighted to drive innovation on-site day after day, so it's a plus if you're inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we're looking for team members who think bigger, achieve more, and work smarter. Full training will be provided, but we want to hear from you if you have the following skills

  • Minimum 1 year Sales experience in an outbound role.
  • Highest level of Education
  • Grade 1
  • Excellent Language B2-C
  • Driving adoption and engaging dealerships with our product.
  • Selling our payments solution to existing dealer clients.
  • Quickly building rapport & relationships with dealerships.
  • Managing an everchanging portfolio of accounts.
  • Building a strong pipeline of dealers to engage.
  • Ability to build relationships, quickly and effectively.
  • Excellent written and verbal communication skills.
  • A great telephone manner and the ability to talk engagingly to lots of different types of buyers, from Sales Executives to Managing Directors.
  • A proactive, selfmotivating team player.
  • A cando attitude.

Join #theAteam


As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible.

We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, r

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