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Ambassador

4 months ago

Cape Town, Western Cape, South Africa AFMS Group Full time

Serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

Provide office admin and support to ensure organisational effectiveness and efficiency


Key Accountabilities/ Principle Responsibilities
 Ensure that all station staff carry out and perform their duties strictly in accordance with the contract's Quality Management System encompassing

The Company Rules
Customer Relations
Cash Management Procedures
Passenger Management Procedures
Security Procedures
Cleaning Procedures
Health and Safety Procedures

PRIMARY DUTIES
Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems
Inform customers of route, timetable and fare system information
Distribute public information communication material
Assist universal access passengers
Be polite and display a passenger friendly attitude at all times (even when not on shift and in uniform)
Comply with and implement all tasks and procedures as detailed in the Passenger Management Procedures Protocols
Monitor fare evasion and fraud control
Clear busses during service and events
Ensure that cards of all passengers are checked and valid
Ensure effective gate control
Register complaints and record incidents in the security occurrence book and report item to the station co-ordinator
Recording of passenger numbers when required
Provide MyConnect Card product information and knowledge on how the system works
Wayfinding to key destinations in the vicinity of the Company Stations and stops
Queue management at kiosks
All other transport related relevant information such as links to other public transport services such as rail
Operate sliding doors and ensure that it's closed when no services are at the station/platform
Responsible for passenger queues and layout of tensa barriers in compliance with OHS
Adhere to the prescribed uniform code and name tags at all times
Ensure working areas are kept neat and tidy
Ensure that handover takes place at end of shift
HSEQ compliance, awareness and checklists
Comply with all instructions and requests from station management and supervisors

SECONDARY DUTIES
Multi skilled to provide cashier and validator services
Assist with special events and monitor crowd control
Monitor tap-in and tap-out at entry and exit gates
Co-ordinate operational equipment such as, loud hailers, counters and radios if and when required
Any duties as requested by the management from time to time to ensure no disruptions to operations


It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required

Key Skills and ExperienceGrade 12
Good knowledge of all the Company products
Previous experience in a customer relationship environment
Computer literacy
Understand the importance of good customer relationship skills


People and Management SkillExcellent customer care skills
Good communication skills in both written and verbal format
Interactive personality with the ability to communicate with diverse groups of people across all levels
Good attention to detail
Take ownership of tasks
Calm disposition