Client Support Senior Administrator

2 weeks ago

Cape Town, Western Cape, South Africa CA Global Headhunters International Full time

Job Description:

Client Support Senior Administrator (Data / Procedures /
Communication) - Cape Town, South Africa

Reference Number:
LCSF17


A client of ours is looking for a hardworking individual to join their team and provide high quality services to their clients and introducers.

The New Business team work collaboratively with their Business Development, Risk and Compliance colleagues to ensure their processes meet all relevant internal and regulatory policy and procedural requirements, whilst providing a frictionless and efficient service to their clients and introducers.


Responsibilities shall include:

  • Provide Customer Service Excellence to all clients, companies and third parties.
  • Assessment and validation of documentation provided as part of the data change event process to ensure a clear understanding of the client relationship is recorded with detailed rationale.
  • Update and maintain client data records from simple accounts to more complex trust structures.
  • You will be required to conform to the Company's AML procedures and guidelines at all times.
  • You will be required to work on a variety of projects that deliver service, create capacity, and ensure control effectiveness within the team.
  • You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.
  • Be actively involved in any team and company projects.

Qualifications & skills required:

  • Be detail orientated, with a high degree of accuracy.
  • Strong organizational and time management skills.
  • Strong client communication skills (verbal and written) in relation to complex but routine matters.
  • Promote trust in the workplace through open and honest communication with colleagues.
  • Be able to effectively prioritize workloads based on customer and regulatory requirements.
  • Inspire and motivate coworkers by maintaining a positive attitude.
- 'Think outside the box' to find a solution when a problem has been identified.

  • Remain task focused to end result.
  • Uptodate knowledge of AML/CFT regulatory standards and requirements.
  • RE5 qualification (Preferred but not required).

Linda Carstens
Recruitment Consultant

CA Global Finance
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