Cluster Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa HomeChoice Holdings Limited Full time

Description

homechoice is a leading South African homeware retailer. For over 35 years we've helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

The preferred candidate will assume accountability for overseeing both the general management and daily activities of the homechoice Showrooms within the KZN Region.

What you will love doing in this role

Drive Organic Growth through innovation
Innovatively manage customer, channel, and promotional offers to ensure NSV is deliveredAchieve Net Factor as per business planEnhance the customer experience in showroomsInsight-Led Customer GrowthDrive Mobile engagement and sales Expand into new markets
Experience and knowledge of retail space in the respective clusterFind synergies between Sales Agents and Showrooms to expand the catchmentExecute activations within neighboring towns to drive new foot trafficOptimize the usage of containers to help grow the business Optimize risk and drive efficiencies
Improve customer unclaimed rateImprove banking details collection and documents at POS Mitigate risk (cash, banking, stock, and OHASA) to the areaimprove fraud detection skills in-store through collaboration with Fraud and Training Showroom Management:
Enhance the visual display of our Showrooms to World Class standards. Showroom Manager experience. Talent Management
All employees have performance agreements (KPA's) in place to manage performance levels, that adequately reflect expected performance outcomes and define appropriate competencies and behaviors of the roleImprove overall skill levels within the area by ensuring personal development plans are in place to address development needs and career aspirationsKey personnel identified and ensure appropriate development plans/succession initiatives in place Promote staff engagement by ensuring adequate measures are in place to improve staff satisfaction and improvetenureManage performance in alignment with HR practices Leadership
Lead and develop a team of highly motivated and engaged Showroom Managers and staff Living the values
Live and behave in alignment to the company values and promises Execute Learning Plan
Evaluate current training and SOP's and suggest ways to improve existing programs and also work together with functional experts to develop programs that achieve the defined learning and business objectivesModify, revise, and update the content of existing training programs; creating course materials, to support content delivery and skill evaluationsDrive your own personal development through training Requirements

What you'll need to do this role

Grade 12/Matric/NQF 4 Diploma or Degree required in Retail management, business management, or similar Minimum of 5 years experience in retail sales Minimum of 5 years experience in a management position A valid South African drivers license

What we will love about you

Ethical and professional self-starter with high energy levels Excellent planning and organizational skills with a customer centric attitude Natural leader with the ability to mentor and inspire Deadline and target driven with great attention to detail Excellent communication and motivational skills with the ability to communicate at all levels Ability to work well under pressure and manage stress effectively Adaptable, flexible with loads of initiative

Behaviors we love

Wow my customer
Walk in my customers' shoesDeliver on my promisesDeliver insight-led solutions my customers need treat the business as my own
Take accountabilityBe curious, creative & explore opportunitiesDo it right & at the right time play as a team
Be helpfulBe inclusiveFind the fun

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