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DevOps and Client Support
2 weeks ago
To perform a combined DevOps and Client Support role to both national and international clients
This entails:
- Providing technical support to clients
- Resolving daytoday issues and ensuring that critical systems remain operational
- Providing customer support for GoodX software
- Maintaining, setting up and configuring client systems
- Developing and maintaining healthy client relationships
- Keeping clients updated on new products and additions to the software
Key Responsibilities:
DevOps-related:
- Maintain and optimise operational networks and servers,
- Oversee data backup and system security (e.g., user authorisation, firewalls)
- Installations, upgrades and configurations of hard
- Evaluate system performance and recommend improvements
- Automate processes
- Resolve problems escalated by support teams, and/or clients
- Ensure that data is handled, transferred or processed according to legal and company guidelines (POPIA)
- Provide support and guidance to stakeholders via help desk
FCL-related:
- Provide training to clients who are not comfortable with all GoodX functions
- Manage and deal with telephonic inquiries and issues, and record them on the ticket system
- Training and handholding of new clients and installations where necessary
- Developing workflows for clients
- Any adhoc instructions given by team leaders or management
Skills and attributes:
- Diagnostic and problemsolving skills
- Clientoriented
- People skills
- Patience and empathy
- Curiosity
- Eager to learn
- Ability to work independently
- Ability to prioritise
- Telephone etiquette
- Ability to work under pressure and unfavourable conditions
- Driven
- Must be willing to go the extra mile
- Team player
Unfavourable job requirements:
- Office bound
- Travelling
Legal Requirements:
- Drivers licence and own transport
- Clean credit record and no criminal record
- South African citizenship, or relevant work permit/visa
Education & Experience:
- Understanding of Linux, Linux servers, Dockers, Ansible, Postgres is advantageous
- Understanding of network structures
- Understanding of data protection regulations
- Experience with DevOps tools
- Telephone etiquette
Job Type:
Permanent
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