DevOps and Client Support

2 weeks ago


Pretoria, Gauteng, South Africa Talent Search Full time

DevOps and Client Support

Pretoria

Job Type:
Permanent

Job Level:
Skilled

Experience:
Between - 5 Years

Summary

To perform a combined DevOps and Client Support role to both national and international clients

This entails:

  • Providing technical support to clients
  • Resolving daytoday issues and ensuring that critical systems remain operational.
  • Providing customer support for their software
  • Maintaining, setting up and configuring client systems
  • Developing and maintaining healthy client relationships
  • Keeping clients updated on new products and additions to the software
Description

Key Responsibilities:

DevOps-related:

  • Maintain and optimise operational networks and servers,
  • Oversee data backup and system security (e.g., user authorisation, firewalls)
  • Installations, upgrades, and configurations of hard
- and software

  • Evaluate system performance and recommend improvements.
  • Automate processes.
  • Resolve problems escalated by support teams, and/or clients.
  • Ensure that data is handled, transferred, or processed according to legal and company guidelines (POPIA)
  • Provide support and guidance to stakeholders via help desk

FCL-related:

  • Provide training to clients who are not comfortable with all company functions.
  • Manage and deal with telephonic inquiries and issues and record them on the ticket system.
  • Training and handholding of new clients and installations where necessary
  • Developing workflows for clients
  • Any adhoc instructions given by team leaders or management.

Skills and attributes:

  • Diagnostic and problemsolving skills
  • Clientoriented
  • People skills
  • Patience and empathy
  • Curiosity
  • Eager to learn.
  • Ability to work independently.
  • Ability to prioritise.
  • Telephone etiquette.
  • Ability to work under pressure and unfavourable conditions.
  • Driven
  • Must be willing to go the extra mile.
  • Team player

Unfavourable job requirements:

  • Office bound.
  • Travelling
Minimum Requirements

Legal Requirements:

  • Driver's licence and own transport
  • Clean credit record and no criminal record
  • South African citizenship, or relevant work permit/visa

Education & Experience:

  • Understanding of Linux, Linux servers, Dockers, Ansible, Postgres is advantageous.
  • Understanding of network structures
  • Understanding of data protection regulations
  • Experience with DevOps tools.
  • Telephone etiquette.


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