Italian Speaking Customer Support Representative Job

2 weeks ago


Johannesburg, Gauteng, South Africa Language Recruiters Full time

We have an AMAZING
job opportunity for an
Italian speaking Customer Support Representative to join a global leader that provides compliance management and risk management solutions.

This is a permanent remote position that will need you to be based in
Johannesburg, South Africa. If you have previous support center experience and are looking to grow with an awesome team, get in touch today

Your key
job responsibilities as the
Italian speaking Customer Support Representative in
Johannesburg, South Africa will include:

  • Maintaining constructive contractor company relationships with a focus on client retention and solution utilisation
  • Report on subscriber engagement, risks and health
  • User needs identification
  • Product and solution functionality specification identification
  • Conducting contractor onboarding and subscriptions
  • Provide user support on assigned contractors
  • Conduct subscription renewal liaison
  • Manage contractor status
Requirements for this
Italian speaking Customer Support Representative job in
Johannesburg, South Africa:

  • Must be fluent in
    Italian with the ability to communicate in Portuguese
  • Grade 12 (South Africa) or any similar qualification
  • Previous support center experience
  • Performance reporting
  • CW system user skills
  • Report writing skills
  • Sales skills
  • Call center skills (telephonic and chat)
  • Health and Safety (basic understanding)
  • Contractor management (basic understanding)
If you wish to view additional Italian Language jobs, please click through to our
job section.

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