Uc Programmer

2 weeks ago

Pretoria, Gauteng, South Africa T Sun Recruitment and Outsourcing Full time
Responding to calls logged by clients

  • Providing remote/telephonic support
  • Scheduling site visits within a client's Service Level Agreement Mean-TimeTo-Respond time
  • Resolving an issue within a client's Service Level Agreement Mean-TimeTo-Repair time
  • Understanding each client's Service Level Agreement contract and adhering to the required
service

  • Scheduling and completing preventative maintenance. This includes compiling full maintenance
reports after work is completed

  • Advanced faultfinding
  • Comprehensive knowledge of wiring, cable termination and best practice standards
  • Video Conferencing and Audio Visual Equipment Configuration
  • Preparing properly before attending to a site
  • Liaising with suppliers and senior staff to resolve issues
  • Doing installations when no Field Service work is required
  • Programming of Crestron and Extron control systems for Boardroom installations
  • Being available to work overtime when required
  • Being available to travel for work when required
  • Being on standby when required
  • Completing training when not attending to a client
  • Be willing to assist as On-Site Technician when needed at certain customers
  • Must be able to work and report without direct supervision
Matric Essential

  • A minimum of 24 years audio visual experience
  • Strong knowledge of Audio-Visual systems
  • Crestron and Extron programming nonnegotiable
  • Basic Room control experience.
  • Audio experience including basic DSP programming
  • Video Routing and switching experience
  • Video Conferencing endpoint experience
  • Polycom, Avaya
  • Good communication skills
  • Proof of technical skills
  • Good time management essential
  • Good planning skills
  • Strong attention to detail is essential
  • Must have valid Driver's license & own vehicle

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