Night Shift Customer Service Support Coach

2 weeks ago

Cape Town, Western Cape, South Africa Teleperformance South Africa Full time
_
Nightshift Customer Service Support Coach_

Are you ready for your next challenge?

Are you looking for an exciting new opportunity?

If so, read on


We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf.

With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the worldwide leader in delivering an outstanding customer experience.


We are currently going through an incredibly exciting time and as we continue to grow our business in South Africa we have an excellent opportunity for enthusiastic, passionate and driven Customer Support Team Managers to join our team.

Our philosophy is transforming passion into Excellence

This is a Nightshift Position

Ensuring customers are provided with fully fledged services that encompasses our values.

We firmly believe in hiring for fit for purpose aligned with TP and our partners core values, which are:
Professionalism and Authenticity - Working collaboratively and inclusively across teams breaking down boundaries

Better and Innovation - Tenacious in delivering our best to get the right result, in the right way.

Commitment and Different - Being passionate, engaged and seeing opportunities

where others see problems

Teleperformance offers a fun, people centric working environment partnered with our prestigious genomic providers, _where we fully support you in demonstrating continuous growth and excellence in performance_

  • Matric or Equivalent
  • Be flexible to working unsociable hours
  • Previously a quality analyst, coach or SME within the BPO space
  • Essential
  • Experience delivering service / sales for a US Market (preferred)
  • A minimum of 1 year's sales/service experience (Essential)
  • An excellent command of the English language (grammar, pronunciation, pace and voice clarity)
  • Exceptional communication skills
  • Technical based trouble shooting skills
  • Driven with a passion to succeed in a fastpaced environment
  • Confident and engaging individual with the ability to build exceptional rapport with customers
  • Ability to deliver an outstanding customer experience, profile customers and match products to individual needs
  • Computer literate and process expertise (Desktop and Online Applications) with the ability to 'type and talk'
Able to work Nightshift

  • Sales Focus: Influencing Customers' decisions by creating an environment in which the needs of the Customer are being matched to the products and services provided by the person/organization; creating a positive impact on the Customer and persistently pursuing business
  • Target driven and selfmotivated in order to meet and exceed both team and individual project targets


 Our Customer Ethos
  • You will be required to make their experience memorable and you will be completely connected as every conversation is different and we need your sparkle to always be present so that our client's customers walk away from their conversation saying 'they were awesome'.

Some of the Benefits:

  • Lucrative basic salary (depending on experience)
  • Achievable performance related bonus opportunities
  • A fabulous, newly refurbished, modern working environment
  • Primary Healthcare (after 6 Months)
  • Provident Fund with equal Employers contribution (after 6 Months)
  • Employee Assistance Program
  • Free door to door transport for evening shifts after 19.00 pm
  • Additional Transport Allowance
  • Indepth product and 'cultural based' training
  • Genuine career development opportunities

Please note:


In order to be considered for this role you must be able to provide 2 valid reference and pass a Criminal and Credit record check.


Job Types:
Full-time, Permanent

Salary:
R7, R8,500.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (required)

Experience:

  • Sales: 1 year (required)
  • Qa,coach or SME within the Contact Centre Industry : 1 year (required)

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