HR Analyst, Client Services

2 weeks ago

Johannesburg, Gauteng, South Africa World Bank Group Full time

Job #:

- req27937
Organization:

  • IFC
    Sector:
  • Human Resources
    Grade:
  • GE
    Term Duration:
  • 3 years 0 months
    Recruitment Type:
  • Local Recruitment
    Location:
  • Johannesburg,South Africa; Nairobi, Kenya
    Required Language(s):
  • English
    Preferred Language(s):

Closing Date:

  • 6/28/2024 (MM/DD/YYYY) at 11:59pm UTC
    Description
IFC's Human Resources (HR) Department provides strategic partnership to the business to develop and implement workforce strategies.

The HR department includes three Centers of Expertise (COEs) - Strategy & Organizational Effectiveness, Global Talent Acquisition & Mobility, and Talent & Incentives - and two Client Services teams providing support to Head Quarter (HQ) and regions.

The Client Services Team is looking for an Human Resources Analyst to support our operations in the Africa Region. The position will be based in either Johannesburg, South Africa, or Nairobi, Kenya.

The Human Resources Analyst will report to Human Resources Regional Lead for the Africa Region and will provide support across the spectrum of HR duties for designated clients.


Duties and Accountabilities:


The HR Analyst will partner with (Senior) HR Business Partners and (Senior) HR Program Assistants in the delivery and flawless execution of HR products and services to IFC clients.


S/he will provide analytical support, manage HR databases, produce periodic and ad hoc reports, develop and maintain HR information and reporting systems, and support staff in matters concerning recruitment, mobility, performance management, workforce planning, training and career development.

The following is a sample of duties and accountabilities:

  • Develop a strong understanding of the rationale underlying human resources policies to guide staff and management in the interpretation of such policies & procedures
  • Support the implementation of human resources Programs and deliverables in IFC
  • Using the existing HR information systems, conduct general research, analysis and interpretation of data; provide information regarding staffing issues and prepare summary reports and presentations as needed to strengthen human resources' support to IFC's business objectives and global footprint. This includes not only data retrieval but also interpretation and writeup of analysis and recommendations on an independent basis with minimum supervision.
  • Work across the teams to assist in the development of best practice reports, presentations, metrics that create consistent approaches and practices in these areas
  • Support HR Department's initiative to improve data quality and accuracy in systems
  • Design innovative and customized reports on the basis of assessed client needs to fill information gaps and enable strategic decision making
  • Using developed templates, tools and systems to manage Human Resources processes, support client teams with the delivery and implementation of key Human Resources products, processes and services such as: performance management, talent management, recruitment, onboarding, workforce planning, Diversity and Inclusion etc.
  • Prepare regular staffing analyses, formal reports, briefs, or presentations to the team and/or for guidance to clients
  • Broad Business Thinking
  • Maintains an indepth understanding of the long term implications of decisions both for department and the client's business


 Domain Knowledge
  • Human Resources Programs and Policies
  • Demonstrates thorough knowledge and understanding of HR policies, practices and systems
  • Project/Program Management
  • Able to serve on project teams and executes sets of tasks for the completion of complex projects and communicates the achievement of key project milestones to ensure ontrack completion of projects
  • Deliver Results for Clients
  • Contributes to delivery of results for clients on complex issues.
  • Collaborate Within Teams and Across Boundaries

Selection Criteria

  • Master's degree in Business Administration, Human Resources, Finance, Business, or a similar field is desired but not mandatory, and minimum of 2 years of relevant experience; or a minimum of 4 years of experience plus a bachelor's degree.
  • Strong knowledge of Human Resources systems and tools
  • Proven experience in analytical skills (especially Human Resources Analytics): demonstrated ability to conduct research and analysis, data mining, report generation, good narrative grasp of 'the story behind the numbers', and ability to articulate issues and recommend solutions to aid management in decisionmaking.
  • Solid knowledge of core Human Resources areas: compensation/benefits, strategic staffing, performance management, career development, staffing and recruitment, and case management
  • Professional integrity, willingness and flexibility to 'rollup your sleeves' to engage in all aspects of HR work from identification and design to implementation
  • Strong oral and written communications and presentation skills, ability to

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