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F & B Venue Supervisor - 5 Star Hospitality

4 months ago

Sandton, South Africa HotelJobs Full time
Food & Beverage Duty Supervisor required for 5 Star Hotel's smallest F & B Outlet.

  • Must have Matric / Grade 1
  • Hotel Managememnt Diploma preferred.
  • Must have min 3 years previous work experience in 4/5 Star Hotels.
  • Must have experience in all F & B Department and Banqueting
  • Must be able to manage Staff.
  • Previous work experience as a Venue Supervisor
  • Familiarity with health and safety regulations
  • Must have experience in end of day procedures (cashups, reports, Stock take)
  • Must show superior customerservice skills
  • Strong organizational skills with the ability to monitor the entire venue area
  • Good physical condition to walk and stand during an entire shift.
  • Ability to multitask and the ability to work under pressure.
  • Excellent promotional ability and knowledge of marketing all areas of the hotel.
  • Superior interpersonal and communication abilities.
  • Exceptional organizational and time management skills.
  • Ability to work long hours and on weekends and public holidays.
  • Flexibility as the site is open 7 days a week, so there will be a shift rota in place.
  • To perform extra responsibilities outside the normal sphere of daily duties and working overtime when necessary.

Role Responsibilities in detail:

  • Welcome all guests on arrival and maintain a welcoming and helpful disposition & Greet customers upon their departure.
  • Excellent communication skills (via phone and inperson)
  • Manage venue ticket sales and access control
  • Monitor new and late bookings
  • Maintain a clean and neat working area.
  • Check that guests have relevant/correct ticket entry wrist bands and access cards.
  • Cater to guests who require extra attention (e.g., children, elderly)
  • Answer incoming calls and address customers' queries.
  • Maintaining company policies and procedures in respect of daily operations.
  • Supervising the operations and tending to any incidents or queries.
  • Responsible for consistently implementing the service standards and operating procedures (Maintenance, preperations, accurate handovers)
  • Responsible for daily/weekly/monthly inventory, consumption spreadsheet and reconciliation.
  • Opening and closing of the site, with key holding and cashing up responsibilities.
  • Provide daily revenue report on ticket sales
  • Provide daily revenue report on merchandise sales.
  • Responsibility for staff, stock, customer service and cash handling during shift
  • Assisting in staff training & rota supervision
  • Ensuring end of day sales report from the food and beverage outlet is received and recorded for Monthly reconciliation.
  • Monthly reconciliation with food and beverage commission account.
  • Liaise with the security department in regards to any security issues which way arise.
  • Liaise with the food and beverage supplier to ensure smooth service operations by all parties.
  • Decision making in the absence of the Banqueting Manager
  • Selling and controlling merchandise stock.
  • Ordering merchandise stock to ensure uninterrupted sales.
  • Ensuring that a neat and clean venue is handed over to the next shift.
  • Ensuring the cleanliness, maintenance and venue security of all operational equipment.