Contact Centre Sales Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Kudough Credit Solutions Full time

Kudough Credit Solutions is a credit bureau and has assisted over one million South African consumers improve and maintain a good credit score.

We have been in business for 13 years whereby our passion is to assist consumers and most importantly develop our staff.


Are you full of energy, confident, ambitious, self-motivated and a team player? Do you want to assist South African Consumers improve their credit scores, then
APPLY NOW.

If you have said yes to all the above questions, then this is the opportunity for you


As the voice of Kudough, you will serve as a brand ambassador and first point of contact to our clients, providing excellent customer experiences that help South African consumers improve their credit standing; guide them with financial goals through customised solutions and help them build financial wellness.

At Kudough, we don't just sell products; we offer solutions that change people's lives.

What's in it for you?

We offer full - time employment contracts with a - month probation period.

You will be part of a vibrant team with significant growth and learning opportunities.


As part of your learning and development, you will join a 2 to 3 week job readiness and Induction training program, prior to joining the team.

During the training, staff will receive various assessments and the pass mark of 80% is required to assess job readiness levels.


Key Responsibilities:

-
Financial Assessments_

Assessing a client's financial need/s and providing a tailored financial solution, including but not limited to

  • Assessing the client portfolio to provide a tailored solution that assists the client in improving and maintaining their credit status
  • Debt assessments
  • Affordability assessments
  • Budgeting assistance and guidance
  • Debt Counselling assessments
-
Sales Solutions_

Selling Kudough's product suite to new and existing clients and upselling added benefits to existing clients (the right product for the client)

  • Making outbound calls on various campaigns to promote the various Kudough benefits
  • Servicing inbound calls with opportunities to upsell
  • Representing the partner brand and promoting the Kudough benefit to clients
  • Personal loan, store cards and loan consolidation offers
  • Insurance benefits
-
Client Services and Retention_

Promoting the benefits of the Kudough Financial Wellness platform and assisting in client retention.

  • Assisting the client with their customer journey to achieve their goals
  • Rendering excellent client service by identifying clients' financial needs
  • Providing an excellent client experience
  • Upselling Kudough products and services

Key Requirements:

  • Grade 1
  • Minimum 1 years sales experience
  • Fair understanding of financial services industry and economy
  • Ability to independently resolve client questions and queries
  • Collaborate effectively with others in fast changing environment
  • Strong multitasking skills and ability to work under pressure
  • Strong computer literacy
  • Fair understanding of Credit Bureaus
  • Work experience will be advantageous

Key Competencies:

  • Financial acumen
  • Excellent client services skills
  • Highly articulate verbal communication skills
  • Fast, accurate and competent written communication skills
  • Principled and ethical behavior
  • High attention to detail
  • Excellent time management
  • Excellent problemsolving skills
  • High levels of honesty, accountability, and integrity
  • Ability to multitask
  • Ability to work in a team and individual basis
  • Team player
  • Good Listening skills
  • Target driven
  • Lives the Kudough Values
  • Passion for helping people

What we offer:

  • Salary: From R6,900.00 per month
  • Commissions earnable provided Revenue and KPI targets are achieved.
  • Adhoc incentives
  • Rewards and Recognition programme: this includes incentives linked to KPIs achieved
  • Other benefits after 6 months of employment include:
  • AddaBit savings account contribution from the company
  • Employee Care plan funded by the company
  • Work hours: 8am to 4:30pm or 8:30am to 5pm Monday to Friday
  • No work on Public holidays or weekends (unless KPI targets not achieved)
  • Opportunity for personal growth, development, and stability
  • Fun and exciting environment

Salary:
From R6,900.00 per month

COVID-19 considerations:
Vaccination certificate is advantageous.

Application Question(s):

  • Do you live within 20kms from Cape Town?

Education:

  • High School (matric) (required)

Experience:

- customer service: 1 year (required)

  • Sales: 1 year (required)

Language:

  • English (required)
Application Deadline: 2023/03/24

Expected Start Date: 2023/04/17

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