Holiday Planner

2 weeks ago


Durban, KwaZulu-Natal, South Africa HotelJobs Full time

Purpose of the Position

  • To conduct reservations administrations functions, assist with reservations targets being met. Ensure that all members are assisted in a friendly and in a courteous manner and that all queries are resolved in line with our Service Level Agreement.

Key Performance Areas

  • Conduct service calls to the Club members.
  • General reservations administration functions.
  • Assist with ensuring that reservation targets are met and high service levels are maintained at all times.
  • Take ownership of queries and ensure timeous and accurate resolution.
  • Be target driven, but conscious and able to maintain the high levels of Service Delivery required in the department.
  • To achieve efficiency and quality standards as per company policy and procedure.
  • Ad hoc duties where required.

Competencies Required

  • Accurate, organised and able to multitask
  • Excellent communication skills (verbal and written)
  • Customer orientated and conscious of etiquette at all times
  • Handling difficult calls in a patient and understanding manner
  • Decision making and problem solving
  • Well presented and spoken and conscious of brand representation
  • Ability to work under pressure
  • Dependable

Qualifications

  • Experience in a customer services environment
  • Good administrative skills
  • MS Office and Electronic Mail
  • Knowlege of Reservations an Advantage


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