Duty Manager

2 weeks ago


Paarl, Western Cape, South Africa Mayfly Agri (Pty) Ltd Full time

Minimum requirements for the role:
  • Must have a Tertiary Qualification in Hospitality or Hotel Management
  • Minimum 3 years experience as Duty Manager or Assistant Hotel Manager will be required
  • A certificate in First Aid, Fire Fighting and/or Health and Safety would be advantageous
  • Previous 5-star Hotel experience would be advantageous
  • Must be computer literate with proficiency in the use of Protel
  • Must have a Valid Drivers license and own reliable transport
  • The ability to work shifts, including night shift is essential for this role

The successful candidate will be responsible for:
  • Facilitating a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback.
  • Dealing with and or escalating guest challenges/ complaints.
  • Monitoring guest feedback received on check-out and digital platforms and driving feedback via social media platforms.
  • Ensuring all guest facing teams maintain a professional and polished look by adhering to the company dress code.
  • Enforcing a zero-tolerance disciplinary code.
  • Working closely with Finance and Reservations teams.
  • Driving guest feedback to the relevant teams and scheduling training on challenging feedback.
  • Communicating occupancy changes to all departments.
  • Providing training on Front Office Procedures / SOPs.
  • Driving PIT check procedure (Pre/In/Post) and managing guest profiles and preferences obtained through central reservations upon check-in/out.
  • Managing the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.).
  • Managing O-status (zero balance) and Management Accounts, the stationary and Front Office budgets.
  • Minimising waste and controlling resources within the assigned department.
  • Managing the Front Office floats (reception and "Forex")
  • Ensuring, enforcing and maintaining Health and Safety regulations.

Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates
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