Product Documentation Specialist

2 weeks ago

Parktown North, Gauteng, South Africa Hollard Recruitment Full time

Job Advert Summary:

The purpose of this role is to own and manage certain personal lines products. Product specs will need to be created and maintained for the core products. Product documentation such as policy wording, underwriting clauses, customer communications and policy schedules will need to be developed, enhanced and maintained

All documentation must abide by legal and regulatory requirements (e.g. TCF, FSCA, FAIS, SAIA) and be accurate in terms of product benefits and limitations.

Drive and assist in the strategy of moving towards fewer products in the personal lines space - as part of this strategy, draft product comparisons (T&Cs comparisons as well as limits and excesses comparisons).

Draft and/or review consumer education and marketing material, such as brochure

General Customer Experience enhancement
Outputs required to achieve this responsibility

Draft and sign-off on consumer education material

Draft and/or review adhoc broker communications

Maintain awareness of changes in legislation in order to incorporate this information effectively into product documentation

Product documentation
Outputs required to achieve this responsibility

Thoroughly analyse and understand the product construct and value proposition of new or updated insurance products

Product enhancement and maintenance
***Outputs required to achieve this responsibility

Identify product enhancements based on market and internal research and competitor analysis

Look for ways to refine product architecture and product process to optimally deliver the customer value propositions

Ensure consistency with other in-house personal lines products

Draft proposals to refine product designs and supporting processes and submit for review by all stakeholders. Integrate feedback

Assist Training function with development or maintenance of training material and training delivery and approve training material

Assist with the single rating engine strategy, which will entail the mapping of product features and underwriting rules to those in the rating model

Product migration
Outputs required to achieve this responsibility

Drive and assist with migrating all policies onto one of the 3 core products

Thoroughly compare different products (policy wordings, schedules, limits and excesses) and document the differences in cover in an easy-to-understand format

Required Knowledge and Experience:

10 years' general insurance industry experience, such as in underwriting, or claims

5 years' experience in writing of product-related documentation, including specific experience in writing of non life (short-term) insurance policy wording

Experience in coordinating input from multiple stakeholders involved in developing insurance product-related documentation

Proven experience in the drafting or interpretation of documents which have a legal impact, e.g., contracts service agreements, policy terms and conditions

In-depth professional knowledge and experience in this specialised field

Specifically
Logical and technical thinker, who is able to contribute to the achievements of a complex business

Accuracy and excellent attention to detail

Excellent communication and interpersonal skills

Highly articulate with the ability to explain technical concepts

Excellent grasp of grammar and the English language, able to communicate and write in plain English, even when communicating complicated, technical concepts

A team player

Highly organized, with first class planning and delivery capabilities

Self-motivated, able to work on own initiative

Able to prioritise effectively and deliver with a strong focus on quality

Full understanding of the non-life (short-term) personal lines products, underwriting, exclusions and conditions of cover

High level of technical knowledge, including insurance principles and practice, and legal principles

The ability to create and adapt policy wording and ensure that intent of cover is correctly interpreted and can stand up to due process should it be challenged at any time

Highly proficient in the use of Microsoft Word. Proficient in the use of Microsoft Excel

Educational Requirements:

Matric with excellent English results

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