Production Support Analyst

2 weeks ago


Parktown North, Gauteng, South Africa PPS Recruitment Full time

Job Advert Summary:

  • Reporting to

Senior Manager:

Business Engagement, the Production Support Analyst is responsible for ensuring that information around system inadequacies, inefficiencies and incident management are communicated timeously to key stakeholders and the Business Support Lead.


  • Provide end to end information throughout the life cycle of the incident resolution process.

Minimum Requirements:

Education:

  • Information Technology Diploma (Advantageous)
  • Business Design and or Business Analysis diploma (Advantageous)
  • ITIL Incident Management (Advantageous)

Experience:

  • 35 Years Work Experience in a either Production Support and /or Business Analysis / Operations or Testing role within financial industry.
  • Process management experience

Duties and Responsibilities:

  • Gathering information related to incidents or issues, then determines the root cause of the problem and devises solutions to resolve the business user's issue including reporting.
  • Manage the flow of incoming support requests and escalate issues to other IT specialists (internal and External).
  • Assists in facilitating quality improvement interventions. Be able to assist business in solving for interim solutions while the incident is still unresolved and or implemented.
  • Documents and updates Incident Management / BAU process flows and guides for implemented solutions.
  • Train and provide post implementation build and UAT support to Business Stakeholders
  • Understand what the agreed Service Level Agreements, technology implementation dates and production fixes versions are to ensure that all agreed incidents are categorized for resolution in this regard.
  • Provide end to end information about respective incidents to stakeholders throughout the life cycle of the incident resolution process.
  • Leverages on Business Analysis and Testing knowledge from the broader team to ensure that all documentation is obtained for problem resolution.
  • Responsible for the completion of quality Incident management documents so that these can be further referenced in the future.
  • Responsible for the storing and re use of all information relating to incidents, any technical documentation etc.
  • Contributing to the formulation of good analytics around incident turnaround times and the classification of problem solving complexity


  • Parktown North, Gauteng, South Africa Communicate Recruitment Full time

    An exciting opportunity is available in the general Insurance industry for an Actuarial Analyst who is looking to further their career in the product and pricing space.Job & Company Description:Education: BSc Actuarial Degree Honours Degree will be advantageous Good actuarial exam progressionJob Experience & Skills Required: Minimum of 1+ years' experience...


  • Parktown North, Gauteng, South Africa Hollard Recruitment Full time

    Job Advert Summary:The primary purposes of this role are to:Assist with the design, development, pricing and maintenance of the Hollard Life Solutions (HLS) insurance products (life, risk and simple short-term products). Support the actuarial administration and management of the inforce suite of products.Monitor the ongoing product profitability and to...

  • Data Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa Communicate Recruitment Full time

    A leading South African financial services group is looking for a Data Analyst.Job & Company Description:This is a JSE listed company and has a record of providing accessible and affordable services to their clients for over 30 years. Your main responsibilities will include performing high quality data processing task, including the processing, management,...


  • Parktown North, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:Reporting to Senior Manager: Business Analysis, Team Lead: Production support is responsible for ensuring that information around system inadequacies, inefficiencies and incident management are communicated timeously to key stakeholders and the Business Support Lead.Provide end to end information throughout the life cycle of the incident...

  • Solution Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa Hollard Recruitment Full time

    Job Advert Summary:Helloan exciting new opportunity has just become available in our Insure, IT Business Analysis Chapter. We are looking to recruit a Solution Analyst.Role Objectives:The Solution Analyst is responsible for bridging the gap between business and technology and/software solutions team. Contributing to the documentation of business &...

  • Kyc Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa Communicate Recruitment Full time

    We are recruiting for an individual with KYC experience.Clients Accounts and KYC AnalystDuties: Engage with project management on new tech developments. Stay up to date with terrorist financing behaviors. Help identify potential weaknesses. Handle due diligence investigations to support policies. Review all PEP alerts.Qualifications: Bachelor's...

  • Valuations Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa Communicate Recruitment Full time

    Calling all junior Actuarial and Quantitative analystsJob & Company DescriptionThere is an opening for a junior quantitative analyst at a cutting-edge financial services company that provides a range of solutions to their clients. Their primary focus is on developing and implementing technology-driven solutions that help its clients optimize their...

  • Reporting Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa Rand Mutual Assurance Full time

    As a Reporting Analyst you will be responsible for providing reporting and process support to the Sales Team. The incumbent will be responsible for reporting on business that has been both submitted and accepted from both corporate and retail channels.WHAT WILL YOU DO?Reporting on Progress Using appropriate templates and channels to report progress of...

  • Quantitative Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa Communicate Recruitment Full time

    An industry dominating Bank is on the lookout for a Quantitative Analyst to build all their IFRS 9 impairment models from scratchJob & Company Description:This is a leading bank with a global footprint, which is known for being innovating in the ever changing market. They believe in rewarding employees for outstanding contributions and providing career...

  • Data Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa Hollard Recruitment Full time

    Job Advert Summary:An exciting new Data Analyst (Data) opportunity has just become available in our Insure Short Term Corporate Actuarial team.About HollardJoin the largest privately owned insurance group in South Africa and be part of a family like no other. Where all employees embrace The Hollard Way by being imaginative, innovative, and choosing...

  • Junior Credit Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa SydSen Recruit Full time

    Junior Credit Analyst - Johannesburg NorthOur Client is looking for a Junior Credit Analyst to join their team in their Head Office situated in Johannesburg North.***: Will be responsible for administrative tasks assisting a loan originator/a loan originator in training.This person must be exceedingly well organized, efficient and resourceful. The ability to...

  • Product

    2 weeks ago


    Parktown North, Gauteng, South Africa Communicate Recruitment Full time

    A market leading risk management company is looking for a Product Specialist.Job & Company Description:This company puts a priority on offering pertinent risk management solutions to their business partners and their clients. They also offer a wide range of services to support the needs of their clients. Your responsibilities will include designing and...

  • Credit Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa K Square Recruitment Group Full time

    The successful incumbent will have a mix of Property Specialist experience and a Personal Homeloans Credit Analyst and control background.Duties (will include but not limited to):Ensure that procedures and decisions comply with credit policy and best practice standards. Motivate and support decisions through the analysis of financial information such as bank...

  • Credit Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa K Square Recruitment Group Full time

    The successful incumbent will have a mix of Property Specialist experience and a Personal Homeloans Credit Analyst and control background.Duties (will include but not limited to):Ensure that procedures and decisions comply with credit policy and best practice standards. Motivate and support decisions through the analysis of financial information such as bank...

  • Junior Risk Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa Rand Mutual Assurance Full time

    THE JOB AT A GLANCEAs the Junior Risk Analyst, you will be responsible for Gather information, analyse operational risk performance, identify possible risks and make recommendations for operational improvementsRMA specific purpose: Reporting to the Risk Manager, the Junior Risk Analyst will be responsible for supporting the implementation and...


  • Parktown North, Gauteng, South Africa Communicate Recruitment Full time

    A great opportunity is available in the Financial Services industry for a Quantitative Analyst with experience in valuations and pricing.Job & Company Description:Education: BSc Honours Degree in Mathematics, Statistics or ActuarialJob Experience & Skills Required: Minimum 2+ years' experience in a similar position (valuations, and pricing) Pricing model...


  • Parktown North, Gauteng, South Africa Communicate Recruitment Full time

    A Multinational Marketing and Media Powerhouse is seeking a seasoned Senior Finance Analyst to join their dynamic team Embark on an exciting journey where you'll play a pivotal role in driving financial excellence and strategic insights for their esteemed division.Minimum Requirements: CA (SA) / CIMA qualification with a minimum of 8 years of relevant...

  • Credit Risk Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa Communicate Recruitment Full time

    A giant JSE-listed listed organisation is looking to employ a Credit Risk Analyst to monitor and diagnose benchmarks and trends across financial data, systems and processes. The purpose of this role is to provide data-driven and quantitative analysis that informs credit risk management strategies and processes across the credit life cycle. The focus of this...


  • Parktown North, Gauteng, South Africa Rand Mutual Assurance Full time

    THE JOB AT A GLANCEReporting to the Process and Systems Manager, the Process Analyst will be responsible for supporting RMA business units across the Group by mapping operational processes and documenting operating manuals for the execution of operational activities and duties, recommending areas for improvement in processes to reduce cycle times, improve...

  • Data Analyst

    2 weeks ago


    Parktown North, Gauteng, South Africa Rand Mutual Assurance Full time

    THE JOB AT A GLANCEWHAT WILL YOU DO?Data Management Determine the most reliable source for data. Develop and maintain databases by acquiring data from primary and secondary sources and build scripts that will make our data evaluation process more flexible or scalable across data sets. Assist in the classification, collection, cleaning, loading, analysis,...