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Litigation Specialist

4 months ago

Parktown North, Gauteng, South Africa Hollard Recruitment Full time

Job Advert Summary:

Helloan exciting new opportunity has just become available in our
Insure, Recoveries and Liabilities (Operations) area. We are looking to recruit a
Litigation Specialist

  • Effectively settle claims whilst ensuring operational effectiveness
  • To ensure that from both a profit and efficiency point of view the claim is being managed
appropriately within the litigation area.

  • To effectively manage the potential, costs, and risks of litigation
  • To ensure excellent Customer Service experience
  • Review and establish cover of public liability claims

Key Responsibilities:

  • Adherence to Standard Operating Processes, practices, and procedures.
  • Adherence to Service level Agreements with internal and external partners
  • Process all broker and intermediary recovery claims to secure a successful recovery
ensuring that efficiency, productivity, and superior customer service are shown

  • Ensure Litigation is the appropriate action.
  • Conduct viability assessments
  • Cost Benefit Analysis should be performed throughout the lifecycle of the claim
  • Ensure estimates are raised accurately and timeously
  • Appointment of attorneys, contingency agents, loss adjustors, investigators
  • Providing all supporting documentation to attorneys and contingency agents
  • Regular tracking of claims status on all systems
To effectively manage turnaround times as per standard operating process and service

level agreements

  • Ensure integrity on data and financials.
  • Drafting of summons and particulars of claims
  • Monthly Tracking and auditing of claims
  • Maintain service, quality, and desired outputs
  • Engage regularly in team or group problemsolving weekly meetings
  • Share knowledge on, and participate in the creation of new standards, control systems
and procedures to maintain service delivery.

  • Track payments and receipting
  • Confirming cover as per the policy wording
  • Provide customer services in line with quality and performance standards
  • Build positive customer relations and solve or escalate customer queries and complaints
  • Collaborate and work closely together with others thereby leveraging constructive team
dynamics and innovation

Proactively suggest improvements in customer service and relations where applicable.

  • Identify and recommend areas / ways to improve processes
  • Develop work routines in line with operational plans / schedules to achieve service
delivery goals

  • Align own behaviour with the organisation culture and values
  • Achieve own performance objectives
  • Actively participate in own professional development and career path and be aware of
capacity building initiatives (i.e., development programmes, training, mentorship,

coaching etc.)

Required Knowledge and Experience:

  • 2 years admitted attorney experience
  • 2 years Short Term experience
  • 3 years Short Term Insurance Motor and Non Motor Recovery and Liability Claims experience
  • 2 years Public lability experience


 Excel
  • Intermediate


 Word
  • Intermediate
  • Advanced Policy Interpretation ability
  • Magistrates Court Act No 32 of 194
  • Magistrate Court Rules
  • Supreme Court Act 59 of 195
  • Supreme Court Rules
  • Superior Courts Act 201
  • Attorneys Act No 32 of 1944
Excellent Verbal and Numerical Skills

Educational Requirements:

  • Matric
  • Legal Qualification
  • Admitted attorney
  • Appropriate Insurance Qualification

All Hollard appointments are made in line with our DEI policy.

  • Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion.?We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin, gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone._
  • We proudly promote the "Hollard Way we work," which is a combination hybrid work environment at this time.? We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you don't meet all our selection criteria, we encourage you to apply_